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Eastern Western Motor Group

Service Advisor

Perth Full-Time 22800 - 28500 £ / year (est.) No home office possible

Job Description

Service Advisor

Toyota Perth

Salary up to £28,500. OTE up to £35,000.

Colleague Benefits

Enjoy your birthday off on us every year!
Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
Industry leading training and development opportunities.
Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.

Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.

Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.

Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.

Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

Service Advisor employer: Eastern Western Motor Group

At Toyota Perth, we pride ourselves on being an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. With industry-leading training opportunities, generous holiday allowances, and unique benefits like birthday leave and discounts on vehicle purchases, we ensure our Service Advisors thrive both personally and professionally in a vibrant community setting.