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- Tasks: Provide high-quality admin support and manage reception duties in a busy environment.
- Company: Join Mental Health Matters, a charity with 40+ years of experience in mental health services.
- Benefits: Enjoy 27 days annual leave, a pension scheme, wellness programmes, and discounts on gym memberships.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive team.
- Qualifications: GCSE in English required; experience with electronic systems is a plus but not essential.
- Other info: Comprehensive training provided, with opportunities for career development and flexible working hours.
The predicted salary is between 19300 - 26500 £ per year.
Hours of work: Part time 22.5hrs per week - Hours will include one late shift per week working until 8pm.
Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm
Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG
About us:
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to those people who access our service.
About the role:
The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service. Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role. General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries.
About you:
You will be able to show compassion to the people who access our service, their experiences and their aspirations. You will be able to work with others to achieve the best outcomes for individuals using our service. You will be responsible, accountable and hold yourself to the highest standards in every interaction with others. You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential. It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language. It would be helpful to have experience of using electronic applications and database systems, however this is not essential as training will be provided.
What we offer:
- A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service
- A 5% contributory pension scheme, with the opportunity to increase contributions.
- A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
- Enhanced family friendly policies, pay and leave.
- Cycle to work scheme.
- Discounted gym membership.
- Healthcare cash plan.
- A discount platform covering online, high street and supermarket purchases.
- You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role.
- Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career.
Closing date: 2 weeks Anticipated Interview Date: TBC
The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.
Administrator Band 2 employer: Mental Health Matters
Contact Detail:
Mental Health Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Band 2
✨Tip Number 1
Familiarise yourself with the NHS and MHM's values and mission. Understanding their focus on mental health and community support will help you align your responses during any interviews or conversations, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your interpersonal skills when networking or during informal chats with current employees. Being able to demonstrate empathy and effective communication is crucial for this role, so share relevant experiences that showcase these abilities.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've had to manage multiple tasks or handle difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
If possible, visit the location or engage with the community served by MHM. This will not only give you insight into the environment but also provide you with talking points that can impress during your application process.
We think you need these skills to ace Administrator Band 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Band 2 Administrator role. Emphasise your organisational skills, attention to detail, and any experience in administration or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health services and your ability to provide compassionate support. Mention specific examples of how you've managed difficult conversations or prioritised tasks in previous roles.
Highlight Relevant Qualifications: Ensure you mention your GCSE (or equivalent) in English Language clearly in your application. If you have experience with electronic applications or database systems, even if minimal, include that as well.
Follow Application Instructions: Carefully read the job description and follow any specific instructions for submitting your application. This may include formatting requirements or additional documents needed. Attention to detail is key!
How to prepare for a job interview at Mental Health Matters
✨Show Your Compassion
During the interview, demonstrate your ability to empathise with individuals who may be experiencing mental health challenges. Share examples of how you've shown compassion in previous roles or situations, as this aligns with the values of Mental Health Matters.
✨Highlight Organisational Skills
Be prepared to discuss your organisational skills and how you manage multiple tasks effectively. Provide specific examples of how you've prioritised tasks in a busy environment, as this is crucial for the Administrator role.
✨Understand Data Protection
Familiarise yourself with data protection and confidentiality principles, as these are essential for the role. You might be asked about your understanding of these topics, so having a solid grasp will show your readiness for the position.
✨Prepare for Difficult Conversations
Since the role involves managing difficult conversations, think of instances where you've successfully navigated challenging discussions. Be ready to share these experiences, highlighting your interpersonal skills and ability to maintain professionalism.
