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For Companies At a Glance
- Tasks: Be the go-to person for clients, providing advice and support on software services.
- Company: Join a dynamic tech company in Central London with a collaborative team of 160.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Great opportunity to develop your skills while making an impact in a tech-driven role.
- Qualifications: Excellent communication skills and a knack for tech; experience in client-facing roles preferred.
- Other info: Immediate start available; perfect for those eager to learn and grow.
The predicted salary is between 23000 - 30000 £ per year.
10-12M CONTRACT
Our technology client is seeking a client focused Case Manager to join their office of approx 160pp. Working within a collaborative team.
Acting as the main point of contact for clients providing consultative advice in relation to all aspects of various software services including the collation of transcription, equipment and logistics requirements.
Liaising directly with senior clients within the business/legal world, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.
A varied role requiring a tech savvy, fast learner who will quickly develop a knowledge of their software and its uses, being able to advise as appropriate.
You will also be liaising closely with other teams (Business Development, Production, Software Engineering and Technical Delivery teams) to ensure the delivery of a seamless, efficient service, providing and processing all relevant administration and documentation.
THE PERSON
- Bright and engaging, with a willingness to learn and use initiative.
- Have excellent verbal and written communication skills (English based degree or relevant experience).
- Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
- Be proficient in Microsoft Office applications.
- A team player with a flexible attitude to meet the changing needs of the business and clients.
- Proven track record in a client facing or professional services role (corporate).
Hybrid working 3 days in the office, 2 from home - 9-5.30pm, with occasional remote support outside of core hours.
IMMEDIATE START
Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k employer: Angela Mortimer Plc- W1D
Contact Detail:
Angela Mortimer Plc- W1D Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k
✨Tip Number 1
Familiarise yourself with the software and services offered by our technology client. Understanding their products will allow you to speak confidently during interviews and demonstrate your ability to provide consultative advice.
✨Tip Number 2
Network with professionals in the corporate and tech customer service sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as troubleshooting common issues or handling difficult client interactions. Practising these situations can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Showcase your adaptability and teamwork skills in conversations. Since the role involves liaising with various teams, emphasising your experience in collaborative environments will highlight your fit for the position.
We think you need these skills to ace Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in professional services. Emphasise your communication skills and any tech-savvy attributes that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships and provided consultative advice in previous positions.
Highlight Relevant Skills: In your application, focus on your proficiency with Microsoft Office applications and your ability to manage multiple tasks under pressure. Provide examples that demonstrate your attention to detail and time management skills.
Showcase Team Collaboration: Since the role involves liaising with various teams, include examples of past experiences where you worked collaboratively with others. This will show your ability to adapt and meet the changing needs of both the business and clients.
How to prepare for a job interview at Angela Mortimer Plc- W1D
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you've interacted with clients. Discuss specific examples of how you provided consultative advice and resolved issues, as this role requires strong client management skills.
✨Demonstrate Your Tech Savviness
Since the position involves various software services, be prepared to discuss your familiarity with technology. Mention any relevant software you've used and how quickly you can learn new systems, as this is crucial for the role.
✨Emphasise Communication Skills
Given the importance of verbal and written communication in this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with senior clients or stakeholders in the past.
✨Prepare for Team Collaboration Questions
This job requires liaising with multiple teams, so be ready to share examples of how you've successfully worked in a team environment. Highlight your flexibility and ability to adapt to changing needs, which are key traits for this position.
