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- Tasks: Welcome candidates, ensure exam security, and provide excellent customer service.
- Company: Join Pearson, a global leader in education and assessment with a commitment to diversity.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference in candidates' lives while gaining valuable experience in a dynamic team.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: Part-time role with potential for extension; apply now for immediate consideration!
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Our Organisation Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Chichester and Portsmouth.
Your Opportunity:
- Fixed term contract for 6 months (with potential for extension depending on performance)
- Starting date ASAP
- Minimum contracted hours 8.25 per week (willing to offer up to 20 hours per week according to business needs)
- £13.37 per hour
- Chichester/ Portsmouth hours to be allocated
- Chichester Mon, Tues & weds 7.30-16.15 every other Tues is 10.30-19.15. Every other Sat 7.30-12.15
- Portsmouth Mon-Fri 7.30-19.15 (6 hour shifts to be allocated) Sat 7.30-12.15
The pay rate is £13.37/hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant:
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process:
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Test Centre Administrator - Chichester employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Chichester
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their specific requirements will help you demonstrate your knowledge during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills in conversations with recruiters or during interviews. Since the role involves interacting with test-takers, showcasing your ability to provide exceptional service can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Given the varied shifts required for this position, emphasising your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
If you have experience with Microsoft Office, be ready to share specific examples of how you've used these tools in previous roles. This can demonstrate your technical proficiency and readiness to handle administrative tasks effectively.
We think you need these skills to ace Test Centre Administrator - Chichester
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Test Centre Administrator position. Understand the responsibilities and required skills, such as customer service and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or administration, and mention your proficiency with Microsoft Office.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and explains why you would be a great fit for Pearson. Mention your flexibility in working hours and your ability to maintain a calm environment during exams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam testing process and the importance of providing excellent customer service.
✨Show Your Flexibility
Since the role requires working various shifts, be prepared to discuss your availability during the interview. Highlight your willingness to adapt to different schedules and your ability to work in a quiet environment.
✨Demonstrate Attention to Detail
As a Test Centre Administrator, you'll need to monitor candidates closely and ensure compliance with testing procedures. Be ready to provide examples from your past experiences where your attention to detail made a difference.
✨Prepare for Customer Interaction
You'll be welcoming candidates and guiding them through the testing process. Practice how you would greet candidates and explain the exam rules clearly and professionally, showcasing your communication skills.
