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- Tasks: Support clients with finance-related queries and optimise their workflows through training and communication.
- Company: Join S&P Global, a leader in market intelligence and an inclusive employer.
- Benefits: Enjoy flexible downtime, health coverage, continuous learning, and family-friendly perks.
- Why this job: Gain valuable experience in finance while working with top global clients in a supportive culture.
- Qualifications: Bachelor's degree in finance or related field; fluency in French, Spanish, or German is a plus.
- Other info: This role offers on-the-job training and potential career pathways in various financial sectors.
The predicted salary is between 30000 - 42000 £ per year.
This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the Role:
- Client Services Associates are the first point of contact for our clients. In this role, you'll work directly with clients to help optimise their workflows and streamline their research and data analysis needs.
- The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform and Office Plug-in.
- Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails.
- Participants must successfully complete required certification assessments as part of a rigorous evaluation process that will test your skills and capabilities.
- Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings.
- This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.
- As a member of Client Services, you will serve as a credit specialist for the S&P Capital IQ Pro platform.
What's in it for you:
- The S&P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture.
- Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication.
- This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence.
What we're looking for:
- Minimum bachelor degree in finance/economics/accounting/related majors.
- Solid knowledge of finance and accounting principles to resolve client questions.
- Fluency in either French, Spanish or German languages.
- Excellent written and verbal presentation, communication and customer service skills.
- Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
- Ability to effectively multitask, prioritise and work well within a team with a positive, flexible, proactive "can do" attitude.
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.
Our People: We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership.
Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you - and your career - need to thrive at S&P Global.
Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Client Services - Credit Support employer: S&P Global
Contact Detail:
S&P Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services - Credit Support
✨Tip Number 1
Familiarise yourself with the S&P Capital IQ Pro platform and its features. Understanding how this tool works will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your finance and accounting principles, as these are crucial for resolving client queries. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in the languages mentioned in the job description. If you're fluent in French, Spanish, or German, be prepared to showcase this ability during your interactions with the team.
✨Tip Number 4
Network with current or former employees of S&P Global to gain insights into the company culture and expectations. This can provide you with valuable information that could help you tailor your approach during the application process.
We think you need these skills to ace Client Services - Credit Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, finance, or related fields. Emphasise any skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for finance and client support. Mention specific experiences that demonstrate your ability to build relationships and provide exceptional service.
Highlight Language Proficiency: If you are fluent in French, Spanish, or German, make sure to mention this prominently in your application. This is a key requirement for the role and can set you apart from other candidates.
Showcase Teamwork Skills: Since the role requires working closely with various internal teams, include examples of past teamwork experiences. Highlight how you contributed to team success and maintained a positive attitude.
How to prepare for a job interview at S&P Global
✨Know Your Financial Fundamentals
Since the role requires solid knowledge of finance and accounting principles, brush up on these topics before your interview. Be prepared to discuss how you've applied this knowledge in past experiences or how you would approach client questions.
✨Demonstrate Your Communication Skills
As a Client Services Associate, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with clients or colleagues in the past.
✨Show Enthusiasm for Learning
This role involves on-the-job training and continuous learning. Express your eagerness to learn about the S&P Capital IQ Pro platform and other products. Share any relevant experiences where you quickly adapted to new information or technologies.
✨Highlight Teamwork Experience
Since working as a team player is crucial, think of examples where you've collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and how you handle challenges within a team setting.
