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For Companies At a Glance
- Tasks: Provide top-notch customer support and exceed targets daily.
- Company: Join a dynamic team in the motor trade, focused on customer satisfaction.
- Benefits: Enjoy flexible working hours and opportunities for career growth.
- Why this job: Be part of a vibrant culture that values teamwork and communication.
- Qualifications: 1 year of customer service experience and 5 GCSEs at Grade C or above required.
- Other info: Experience with CDK systems is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on giving customers the best possible customer experience? Are you a driven and ambitious individual who enjoys meeting and exceeding targets?
The ideal person will have/be:
- A minimum of 1 years experience in a customer service sales role is essential.
- Experience of working in a similar role in the motor trade is desirable but not essential.
- A strong working knowledge of computerised systems such as customer databases.
- Experience of CDK would be beneficial.
- A minimum of 5 GCSEs at Grade C or above including Maths and English.
- Be a strong team player who is energised by variety and responsibility.
- Demonstrate a professional and confident approach in dealing with both staff and customers.
- Excellent communication and presentation skills.
- Be attentive to detail.
- A flexible approach to working hours is required.
If you believe you can demonstrate these skills, please click the Apply button and if successful, we can offer an outstanding career opportunity.
Customer Support Advisor employer: Agnew Group
Contact Detail:
Agnew Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the motor trade industry. Even if you don't have direct experience, understanding the basics of how it operates can help you stand out during interviews and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your knowledge of customer databases and systems like CDK. If you can demonstrate familiarity with these tools, it will show that you're ready to hit the ground running and can adapt quickly to our processes.
✨Tip Number 3
Prepare examples of how you've exceeded targets in previous roles. Being able to share specific instances where you've gone above and beyond will highlight your drive and ambition, which are key traits we're looking for.
✨Tip Number 4
Practice your communication skills. Since this role requires excellent communication and presentation abilities, consider doing mock interviews or role-playing scenarios to refine how you convey information clearly and confidently.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you met or exceeded targets. Include specific examples that demonstrate your skills in communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your experience in similar roles and how it aligns with the job description. Be sure to express your enthusiasm for the opportunity at StudySmarter.
Highlight Relevant Skills: In your application, emphasise your strong working knowledge of computerised systems and any experience with customer databases. If you have experience with CDK, make sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Support Advisor role.
How to prepare for a job interview at Agnew Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any sales experience. Highlight specific examples where you exceeded targets or received positive feedback from customers.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to handle various situations.
✨Familiarise Yourself with Relevant Systems
If you have experience with customer databases or CDK, be ready to discuss it. If not, do some research on these systems to show your willingness to learn and adapt quickly.
✨Emphasise Teamwork and Flexibility
Prepare examples that demonstrate your ability to work well in a team and your flexibility in adapting to different working hours. This will show that you are a strong fit for the dynamic environment of the role.
