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For Companies At a Glance
- Tasks: Lead and develop a team while managing multiple retail shops.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Enjoy competitive pay, bonuses, discounts, and development opportunities.
- Why this job: Be part of a dynamic team that values customer service and innovation.
- Qualifications: Must be 18+, with strong organisational and people management skills.
- Other info: Flexible working hours with a focus on work-life balance.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.
Job Description
Do you love sports or have a passion for great customer service? Can you lead and develop a successful team? As a Retail Marketplace Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers. Reporting to the Area Manager you will be responsible for the running and management of up to 3 stores, adhering to the companies gold standards and driving your shop team to achieve excellence in all areas. Are you ready to launch a winning career?
Salary: £15.60 per hour
What you will do:
- Responsible for managing more than one shop in a marketplace.
- Lead, develop and train your team to deliver outstanding service to a wide variety of customers.
- Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
- Develop your team to have a sound understanding of the business and our products.
- Plan and work towards defined targets and goals, and manage controllable costs.
- Ensure you and your team maintain high shop standards in terms of appearance and cleanliness.
- Follow our recruitment, induction, and ongoing learning and development processes to help build a strong shop team.
- Develop your team in their current role and support those who show potential and want to progress within the business.
- Complete shop rotas to agreed timescales and with fairness and the work-life balance of your team in mind.
- Support your wider area team as required, e.g. investigations, formal meetings, lead roles.
Working Patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 35 hours and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance.
Qualifications
- Do you have the ability to drive performance and achieve results?
- Passion for delivering great customer service!
- Do you have excellent organisational skills?
- Ideally with previous people management experience.
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive, with the ability to adapt and learn.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
- You must be 18 years of age or over to work in one of our betting shops.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Benefits include:
- Annual Bonus Scheme
- 28 days annual leave
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
- And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes.
Join a winning team of talented people and be a major part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Retail Marketplace Manager (MPM) employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Marketplace Manager (MPM)
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the Retail Marketplace Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your leadership skills and ability to drive performance will resonate well with the hiring managers.
✨Tip Number 4
Showcase your organisational skills by being proactive in scheduling mock interviews or practice sessions with friends. This will help you refine your communication and presentation skills, making you more confident during the actual interview.
We think you need these skills to ace Retail Marketplace Manager (MPM)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Marketplace Manager. Highlight your relevant experience in managing teams and delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, organisational skills, and any previous experience in retail or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Use specific examples from your past roles to demonstrate how you can contribute to the success of Entain and lead a team effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and developing teams. Highlight any successful strategies you've implemented to motivate your team and improve performance, as this is crucial for managing multiple shops.
✨Understand the Business and Products
Familiarise yourself with the company's offerings and the betting industry. Being knowledgeable about the products will not only impress your interviewers but also show that you're serious about contributing to the team's success.
✨Prepare for Situational Questions
Expect questions about how you would handle challenging situations, such as dealing with difficult customers or managing team conflicts. Think of examples that demonstrate your calmness and professionalism in these scenarios.
