ICT Manager

Job Title: ICT Manager Locations:182-188 Cambrai Street, Belfast, BT13 3JH Contract:Permanent ResponsibleTo:Head of Employment Services Objective: To drive positive change, with strong communication and marketing skills to effectively promote our mission and initiatives. Hours: 35(MondaytoThursday8.15am-4.30pm,Friday8.15am- 12.15pm) Salary: £35,426 to £39,800 per annum (Currently under review. New appointees normally start at the bottom of the scale) Closing date:Thursday 17 Apr 2025 12:00 We are seeking a highly motivated and experienced ICT Manager to join our company; we are dedicated to supporting people with disabilities to gain employment opportunities. The ideal candidate will be passionate about driving positive change, with strong ICT and communications skills. The ICT Manager will be responsible for the day to day running of the ICT Department, ICT Helpdesk and contracts management. Job Description: TomanageaninternalICThelpdesktosupportstaffensuringappropriate response times. TomanagetheICTsupportassistantsinensuringtheyprovideappropriate support for users. Work with staff and senior management to drive improvement and developments within ICT in line with company requirements and the company corporate plan/business plan. Tomanage,maintainand developthecompanyICTinfrastructureand services. Toplan,developandimplementacompanyICTstrategy. Toensuretesteddisasterrecoverymeasuresareinplaceforthecompany with appropriate backup solutions. TomanageayearlyICTbudgetinlinewithprocurementguidance. TomanageandprocureICTservicesinlinewithcentralprocurement guidance. ToarrangeandmanagecontractswithappointedICT&Telecommunication providers. TomanagethedisposalofICTassetsasperdepartmentguidance. Toensureservicelevelagreementsandcontractsareinplaceforthirdparty ICT suppliers. ToprovideseniormanagementsupportinrelationtoICTservicesfortheir departments. Toplan,implementanddevelopthecompanyCRMsoftwareinlinewith company requirements. TocontinuetodeveloptheICTdivisionforthecompanyinlinewith technology advances. Tomanageprocesschangesandchangerequests. Toensureprocessesaredigitalisedwherepossible. ToensurethecompanyisfullyprotectedagainstCyberSecurityattacks. LeadthecompanyICTsupportdivision,motivate,andinspirestafftodeliver an outstanding service to the company staff. Any additional duties as required. Person Specification: Essential RelevantundergraduatedegreeorequivalentcertificationinanICTarea. Atleast2yearsexperienceofmanaginganICTdepartmentincludinga support/helpdesk function and contract management. Goodanalyticalandproblem-solvingabilitiestomanagecomplexissuesas they arise. KnowledgeandexperienceofICTprogrammes,networks,hardwareand internet technologies. Ability to communicate effectively to a range of staff and users of all abilities and technical knowledge. Desirable ExperienceofmanagingCRMssuchasSalesforceandMicrosoftDynamics. Experience in managing cloud-based server technologies and virtual machines. Technical Skills ExperienceinmanagingcomplexissueswithaMicrosoftOffice365suiteof products. ExperienceofmanagingabusinessenvironmentusingMicrosofttechnologies such as InTune. Experienceinmanagingescalationsrelatingtonetworking,hardwareand internet technologies. Experience in implementing new software and digital processes. Experienceinmanagingserverandcloud-basedtechnologies(serverless)in particular the Microsoft Azure and Windows 2012R2 server environments. Experienceofresearchingandimplementingnewtechnologicalsolutions. Ability to tailor technological language to a user-friendly language to non- technical staff and end users. Organisational Skills Analyticalandproblem-solvingabilities. Keenattentiontodetail. Abilitytomotivateanddirectstaffmembers. Abletoworkeffectivelyinateam-oriented,collaborativeenvironment. Excellentorganisationalandtimemanagementskills. Excellentcommunicationskillsandabletotailorcommunicationdependingon the target audience. Commitmentandfocustodeliveringacontinuedhighstandardofwork. Anenthusiastic,flexible,positiveandproactiveattitudetowork. Excellentinterpersonalskillswiththeabilitytolistedandquestionwhere necessary. Theabilitytoadapttochangepositivelyandlearnnewskillsquickly. The ability to work with a range of stakeholders across the wider business. Why Work with USEL: 27daysannualleaveincreasingto30dayswithservice. 12daysBankHolidays LunchtimefinishonFridays Fully accessible building for people living with disabilities. Freeonsitecarparking Fullyaccessibleworkplaceforall InspireWorkplaceCounsellingService Health&Wellbeinginitiatives Flexibleworkingopportunities Life Assurance