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For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences daily.
- Company: Join Courtyard by Marriott, a vibrant hotel managed by Legacy Hotels and Resorts.
- Benefits: Enjoy competitive pay, flexible hours, and access to hotel amenities.
- Why this job: Be part of a dynamic team in a lively environment with growth opportunities.
- Qualifications: Previous experience in hospitality or customer service is preferred.
- Other info: Full-time position with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Courtyard by Marriott, Managed by Legacy Hotels and Resorts, has an exciting opportunity for an experienced Reception Supervisor to join the team.
Job Type: Full-time
The hotel offers a unique experience to guests and has a spacious ground floor with reception, business lounge, gym, bar, restaurant, Starbucks coffee, three media pods and an event hub. There are five upper floors with 244 bedrooms.
Front Office Manager employer: Courtyard By Marriott, London Heathrow
Contact Detail:
Courtyard By Marriott, London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to guest satisfaction and service excellence will help you align your approach during interviews.
✨Tip Number 2
Highlight your experience in managing front office operations and leading a team. Be prepared to discuss specific examples of how you've improved guest experiences or streamlined processes in previous roles.
✨Tip Number 3
Network with current or former employees of Legacy Hotels and Resorts. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle common front office challenges, such as dealing with difficult guests or managing peak check-in times.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Front Office Manager. Highlight your experience in reception supervision and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hotel management, particularly in front office operations. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific achievements in previous roles that demonstrate your capability to manage a busy front office.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Courtyard By Marriott, London Heathrow
✨Know the Hotel Inside Out
Familiarise yourself with Courtyard by Marriott's facilities and services. Understanding the layout, amenities, and unique offerings will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved guest satisfaction. This will highlight your capability to handle the responsibilities of the position.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult guests or unexpected situations. Think of specific instances where you provided excellent customer service or turned a negative experience into a positive one. This will showcase your problem-solving skills.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
