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- Tasks: Manage a property portfolio and ensure exceptional client service daily.
- Company: Join a dynamic team in Belfast focused on property management excellence.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact on clients' lives while developing your career in a thriving industry.
- Qualifications: Experience in property or client relationship management is essential, along with strong communication skills.
- Other info: This is a permanent role with a competitive salary of £30k-£35k.
The predicted salary is between 30000 - 35000 £ per year.
Location: Belfast
Salary: £30k- £35k
Employment Type: Permanent
Are you a proactive and customer-focused professional with a passion for property management? Do you thrive on building meaningful client relationships and delivering exceptional service?
The Role: As Client Relationship Manager, you will take full ownership of a property portfolio, ensuring seamless day-to-day management while delivering outstanding service. Your goal is to not only meet but exceed client expectations, while driving business growth.
Key Responsibilities:
- Portfolio Management: Oversee the day-to-day management of client properties, ensuring customer needs are met and exceeded.
- Customer Excellence: Proactively resolve customer issues and provide clear, concise, and accurate communication.
- Client Engagement: Personally introduce yourself to new proprietors, clarify services offered, and set realistic expectations.
- Financial Oversight: Formulate, implement, and manage budgets for each development. Liaise with colleagues to maintain cash flow and timely task completion.
- Compliance & Standards: Ensure adherence to legal obligations, company policies, and Health & Safety regulations.
- AGM & Meetings: Attend AGMs and other client meetings, proactively engaging with Management Company Officers and shareholders.
- Contractor Management: Raise and manage job orders, negotiate rates, and ensure contractor compliance with company standards and insurance requirements.
- Record Keeping: Maintain accurate and up-to-date development records, including meeting minutes, site inspections, and customer correspondence.
- System Optimization: Maximize the use of business systems to ensure accurate billing, record management, and communication.
What We're Looking For:
- Proven experience in property management or client relationship management.
- Strong financial acumen with experience in budget management.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects while maintaining exceptional attention to detail.
- Familiarity with HSE regulations and legal governance in property management.
- Proficient in MS Office and property management software.
What We Offer:
- A collaborative and supportive work environment.
- Opportunity to make a real difference in clients' lives.
- Professional growth and development opportunities.
Skills: Property Management, Client Management, Customer Service
Client Relationship Manager employer: Nominate Recruitment
Contact Detail:
Nominate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the property management sector. Attend local industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Research our company culture and values. Understanding what we stand for will help you align your approach during interviews, showcasing how your personal values resonate with ours.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage client relationships and resolve issues effectively. This will help you articulate your skills clearly during any discussions.
✨Tip Number 4
Familiarise yourself with the latest trends and regulations in property management. Being knowledgeable about current practices will not only impress us but also show your commitment to the role.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and client relationship management. Use specific examples that demonstrate your ability to manage portfolios and exceed client expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your proactive approach to client relationships. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your financial acumen, communication skills, and familiarity with HSE regulations. These are crucial for the role and should be clearly articulated.
Showcase Your Achievements: Include specific achievements from previous roles that demonstrate your ability to manage multiple projects and maintain attention to detail. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at Nominate Recruitment
✨Showcase Your Property Management Experience
Be prepared to discuss your previous roles in property management or client relationship management. Highlight specific examples where you successfully managed a portfolio or resolved client issues, as this will demonstrate your capability for the role.
✨Demonstrate Financial Acumen
Since the role involves budget management, be ready to talk about your experience with financial oversight. Bring examples of how you've formulated and managed budgets in the past, and how you ensured compliance with financial regulations.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to share instances where your communication skills helped resolve conflicts or improve client relationships. Practising clear and concise responses can also help you convey your thoughts effectively during the interview.
✨Familiarity with Compliance Standards
Make sure you understand the legal obligations and health & safety regulations relevant to property management. Be ready to discuss how you've adhered to these standards in your previous roles, as this will show your commitment to compliance and professionalism.
