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- Tasks: Support the Store Manager in running the store and providing excellent customer service.
- Company: Big Yellow is a vibrant company focused on people and customer experience.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and wellness perks.
- Why this job: Join a supportive team where you can grow, learn, and make a real impact.
- Qualifications: Management experience, strong communication skills, and a passion for helping others.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 25000 - 35000 £ per year.
Role: Assistant Store Manager / Location: Sheen / Salary: £30,121 per annum (OTE £33,133) plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people', so if a customer looks like they want a cup of tea, get the kettle on. Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
- Provide the highest standards of customer service, in person, via email or phone
- Maximise sales at every opportunity through promoting the products and services available
- Be confident and comfortable negotiating day to day
- Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
- Propose ideas for local marketing and assist with recruitment where necessary
- Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
- Take a flexible approach to working as part of a team or individually
- Take an equal share of responsibility by being a key holder and opening/closing your store
- Coach and develop your sales advisors
- Support your store manager in all aspects of running your store
- Support your store manager to grow and develop your business
Our ideal Assistant Store Manager will demonstrate:
- A “can do” attitude, not afraid of getting stuck into your work
- Management experience demonstrating a lead by example attitude
- Strong listening skills with a genuine desire to help others and learn
- The ability to problem solve whilst building rapport with customers and colleagues
- Excellent prioritisation skills and ability to make decisions
- Enthusiasm and consistency with the ability to work alone or within a team
- Hunger to improve and learn new skills and a flexible approach to your working hours
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family friendly policies to include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for life events
- Day off to volunteer for one of our charity partners
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Locations
Assistant Store Manager in Richmond, Surrey employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Richmond, Surrey
✨Tip Number 1
Familiarise yourself with Big Yellow's values and customer service philosophy. Understanding their emphasis on a warm, welcoming environment will help you demonstrate your alignment with their culture during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed customer interactions in the past. Highlighting your 'lead by example' management style will resonate well with the hiring team.
✨Tip Number 3
Research local marketing strategies that could be relevant to the Richmond area. Being able to propose ideas during your interview shows initiative and a proactive approach to growing the business.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing scenarios where you've effectively resolved customer issues. This will showcase your ability to build rapport and provide solutions, which is crucial for the role.
We think you need these skills to ace Assistant Store Manager in Richmond, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and customer service skills. Use specific examples that demonstrate your ability to lead by example and exceed targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your 'can do' attitude and strong listening skills make you a great fit for the Assistant Store Manager position.
Showcase Your People Skills: Since the role emphasises customer interaction, include examples of how you've successfully built rapport with customers and colleagues in previous roles. Highlight any sales achievements or initiatives you've led.
Prepare for the Interview: Research Big Yellow's values and culture. Be ready to discuss how you would handle specific scenarios related to customer service and team management, showcasing your problem-solving abilities and flexibility.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your warm and welcoming nature.
✨Demonstrate Leadership Qualities
Highlight your management experience and your 'lead by example' approach. Discuss specific instances where you've motivated a team or resolved conflicts, showcasing your ability to support your Store Manager effectively.
✨Prepare for Sales Scenarios
Since maximising sales is a key part of the role, think of ways you've promoted products or services in previous positions. Be ready to discuss your sales strategies and how you can apply them at Big Yellow.
✨Emphasise Flexibility and Problem-Solving
The job requires a flexible approach and strong problem-solving skills. Prepare to talk about times when you've adapted to changing situations or solved customer issues creatively, showing that you're ready to tackle any challenge.
