At a Glance
- Tasks: Support the Property Services Team in ensuring safe and well-maintained properties.
- Company: Join Framework, a charity dedicated to improving lives in Nottingham.
- Benefits: Enjoy 32 days holiday, flexible working options, and professional development opportunities.
- Why this job: Make a real impact on residents' lives while working in a supportive and inclusive environment.
- Qualifications: Good communication skills and a customer-focused approach are essential; no technical qualifications required.
- Other info: We welcome applicants from all backgrounds and encourage those with disabilities to apply.
The predicted salary is between 19400 - 20400 £ per year.
Would you like to be part of an exciting journey with our residents? Do you have the passion and drive to want to achieve the best for those who are most in need? This is an exciting opportunity for the right person to improve the quality of our residents' lives, by supporting our contractors and staff in ensuring our properties are safe and well-maintained.
Frameworks Property Services are looking for a Property Services Officer to join their team. We are looking for a friendly and people-focused person with the knowledge and ability to prioritise the administration of a wide range of maintenance requisitions. You do not need to be technically qualified or be able to wield a screwdriver! However, a knowledge of the types of repairs which might be required in a property is necessary. You will have good communication and computer skills, attention to detail and have a customer-focused approach.
Duties & Responsibilities- Support the Property Services Team Leader in delivering a quality service.
- Raising and reporting requisitions with a good understanding of repair terminology.
- Establish and maintain good working relationships and communication with the Framework services teams both on site and off site and deliver great customer service.
- Maintain and work to our policies and procedures for correct and safe delivery of works, including but not limited to: contractor management, communication to support teams and tenants.
- Complete all relevant records in line with the business (job completions, invoicing, etc.).
Why Join Us? We invest in you and encourage career progression providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more. Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff. Employee assistance programme, salary sacrifice schemes. Stakeholder pension, enhanced maternity and paternity leave and paid sick leave. 32 days holiday including Bank Holidays increasing with service. Paid DBS and Update Service. Loyalty awards and non-contributory life insurance.
Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham's few Disability Confident Leaders, we warmly encourage job applications from people with disabilities. Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section. 98% of the workforce in a recent staff survey said they were proud to work for Framework. Framework is an Equal Opportunities Employer.
As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.
Property Services Officer in Nottingham employer: Framework Housing Association
Contact Detail:
Framework Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Officer in Nottingham
✨Tip Number 1
Familiarise yourself with common property maintenance terminology. Understanding the language used in repairs will help you communicate effectively with contractors and staff, showcasing your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property services field. Attend local events or join online forums related to property management in Nottingham to build connections that could lead to job opportunities.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have. Whether it's through networking or during the interview process, showing that you can maintain good relationships with residents and contractors is key.
✨Tip Number 4
Research Frameworks Property Services and their values. Understanding their commitment to wellbeing and diversity will allow you to align your answers with their mission, making you a more appealing candidate.
We think you need these skills to ace Property Services Officer in Nottingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Property Services Officer position. Highlight key skills such as communication, attention to detail, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise any previous roles where you supported teams or managed administrative tasks related to property services.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for improving residents' lives and your ability to work collaboratively. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Your Commitment to Diversity: Since the company values diversity and inclusion, mention any experiences or perspectives you bring that contribute to a diverse workplace. This could include working with various communities or understanding different needs.
How to prepare for a job interview at Framework Housing Association
✨Understand the Role
Make sure you have a clear understanding of what a Property Services Officer does. Familiarise yourself with the types of repairs and maintenance requisitions you might encounter, as well as the importance of good communication and customer service in this role.
✨Show Your People Skills
Since this position is people-focused, be prepared to discuss your experience in building relationships and providing excellent customer service. Think of examples where you've successfully communicated with others or resolved issues effectively.
✨Demonstrate Attention to Detail
Highlight your ability to maintain accurate records and follow procedures. You might want to share specific instances where your attention to detail made a difference in your previous roles, especially in administrative tasks.
✨Express Your Passion for Community Service
This role is about improving the lives of residents, so convey your passion for community service and helping those in need. Share any relevant experiences that showcase your commitment to making a positive impact in people's lives.