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- Tasks: Support in managing complaints and enquiries, analysing information, and communicating with stakeholders.
- Company: Morgan Hunt is a leading recruitment agency known for its commitment to equal opportunities.
- Benefits: Enjoy flexible working options, competitive daily rates, and the chance to work remotely or hybrid.
- Why this job: Join a dynamic team, make a real impact, and develop your skills in a supportive environment.
- Qualifications: Experience in casework or investigation, strong communication skills, and attention to detail are essential.
- Other info: This is a temporary role with potential for extension, offering valuable experience in the regulatory sector.
The predicted salary is between 36000 - 60000 £ per year.
Morgan Hunt are currently working with a National Regulatory Body in their search for a temporary Caseworker to join the Casework, Enforcement & Customers directorate.
You will be responsible for providing support to manage a backlog of complaints and enquiries, relating to consumers and regulated service providers. You will work with customers and external stakeholders to communicate complex information in writing and verbally, as well as gather information in order to decide on appropriate next steps. You will gather, evaluate and analyse information relating to individual complaints, while drawing inferences to recognise wider trends across the sector.
The successful post-holder will be an experienced Caseworker or Investigator, ideally with experience in the Regulatory or Water Sectors. You will have experience of working under pressure, effectively planning, prioritising and managing a varied and changing workload to meet different, and often tight, deadlines, whilst maintaining the quality standards. You will be a well-communicated, analytical, detail-orientated individual with the ability to maintain accurate up-to-date case files.
The role can be taken on as a fully remote or hybrid position, however there may be the requirement to attend a base office for induction/collecting equipment.
- Experience of working with customers and external stakeholders to communicate complex information in writing and verbally confidently and professionally, recognising that you are acting as an ambassador for the organisation.
- Experience of contacting stakeholders over the phone, noting details of the conversation and seeking advice from colleagues on next steps.
- Experience of working under pressure, effectively planning, prioritising and managing a varied and changing workload to meet different, and often tight, deadlines, whilst maintaining the quality standards.
- Experience of maintaining accurate and up-to-date case files, with strong attention to detail.
- Ability to adapt communication styles to suit various stakeholders and situations.
Please contact to find out more information regarding this fantastic opportunity for a Caseworker.
Caseworker employer: Morgan Hunt Recruitment
Contact Detail:
Morgan Hunt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Familiarise yourself with the regulatory framework relevant to the role. Understanding the key regulations and compliance issues in the sector will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information clearly and concisely. You might want to role-play scenarios where you have to explain a complaint resolution process to a stakeholder.
✨Tip Number 3
Showcase your ability to manage a varied workload by preparing examples of how you've successfully prioritised tasks in previous roles. Be ready to discuss specific situations where you met tight deadlines while maintaining quality.
✨Tip Number 4
Network with professionals in the regulatory or water sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Caseworker or Investigator, particularly in the Regulatory or Water Sectors. Use specific examples that demonstrate your ability to manage complaints and communicate complex information effectively.
Craft a Strong Cover Letter: In your cover letter, emphasise your experience working under pressure and managing a varied workload. Mention your attention to detail and ability to maintain accurate case files, as these are crucial for the role.
Showcase Communication Skills: Since the role requires effective communication with customers and stakeholders, provide examples of how you've successfully communicated complex information both verbally and in writing. This could include instances where you acted as an ambassador for your previous organisation.
Highlight Adaptability: Demonstrate your ability to adapt your communication style to suit different stakeholders. Include examples of situations where you've had to adjust your approach based on the audience or context, showcasing your flexibility and interpersonal skills.
How to prepare for a job interview at Morgan Hunt Recruitment
✨Showcase Your Communication Skills
As a Caseworker, you'll need to communicate complex information clearly. Prepare examples of how you've effectively communicated with customers and stakeholders in the past, both verbally and in writing.
✨Demonstrate Your Analytical Abilities
Be ready to discuss your experience in evaluating and analysing information. Think of specific instances where you identified trends or made decisions based on your analysis, as this will highlight your suitability for the role.
✨Highlight Your Time Management Skills
The role requires managing a varied workload under pressure. Prepare to share examples of how you've successfully prioritised tasks and met tight deadlines while maintaining quality standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face as a Caseworker and how you would approach them, especially in terms of stakeholder communication and case management.
