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- Tasks: Manage admin tasks for Cabin Services, ensuring smooth operations and compliance.
- Company: Join Ascend Airways, a new player in the ACMI market with a modern fleet.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a team focused on safety and exceptional customer service in aviation.
- Qualifications: 1+ years in aviation; strong communication and multitasking skills required.
- Other info: Opportunity to grow within a dynamic and innovative company.
The predicted salary is between 25000 - 28000 £ per year.
Ascend Airways | Cabin Services Coordinator
London Gatwick Airport
£25,000 – £28,000 – Depending on experience
Ascend Airways have begun operating a small fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market, opening its first operational base at London Gatwick in early 2024.
The company is founded on the legacy of Synergy Aviation, a respected UK AOC holder, which has been acquired by Avia Solutions Group, already the world’s largest ACMI provider. Our objective is to offer ACMI and charter customers a modern fleet of UK-based aircraft. and crews to meet their capacity requirements, while aligning our business decisions with the UK’s Jet Zero strategy. We want a reputation for operating to the highest standards of safety and providing the best customer service.
We are seeking potential candidates for the position of Cabin Services Co-Ordinator, reporting directly to the Head of Cabin Services, you will be responsible for managing the administrative tasks that support an efficient operation of the Cabin Services Department.
The successful candidate will have the following experience and attributes:
- A minimum of 1 years proven experience within the aviation sector, either in an air crew or administrative capacity
- Previous experience as a Senior Cabin Crew or similar role is desirable, but not essential.
- Experience in organising and problem solving in an operational environment
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Able to coordinate multiple projects simultaneously.
- Proficiency in using airline management software and MS Office Suite.
Responsibilities:
- Administrative responsibility for all flight documents and reports, ensuring accuracy and compliance with regulatory requirements, and coordinating distribution where necessary.
- Track and organise documentation and records for all CC assessments and performance files.
- Be the point of contact for cabin services feedback, attend client meetings, and use client information for prevention management of future issues onboard.
- Address client inquiries and requests promptly and professionally.
- Administrative ownership for all uniform coordination, including ordering, invoicing, client liaison, maintenance of CC sizing records, and handling any uniform issues or complaints. Contribute towards maintenance of the uniform standards document.
- Assist the Head of Cabin Services with all administrative tasks as needed, including admin support with procedures, processes, audits, and CC records.
- Continuous development of the office, by keeping a stock of stationery and equipment as well as purchasing office supplies and furniture where needed
- Assist in the administration of CC recruitment processes, coordinating with HR to make necessary arrangements for screenings, recruitment days and interview schedules. Participate in the onboarding process, coordinating with the Training department for OCC scheduling.
- Facilitate effective communication and collaboration between all internal departments.
We offer a competitive salary and an attractive working environment, we welcome your application in complete confidence
Cabin Services Coordinator employer: Ascend Airways
Contact Detail:
Ascend Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cabin Services Coordinator
✨Tip Number 1
Familiarize yourself with the aviation sector, especially the operational aspects of cabin services. Understanding the nuances of cabin crew roles and administrative tasks will give you an edge during discussions.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully managed stressful situations in previous roles. This will demonstrate your ability to handle the dynamic environment of cabin services.
✨Tip Number 3
Network with professionals in the aviation industry, particularly those who have experience in cabin services. Engaging with them can provide insights and potentially valuable referrals for your application.
✨Tip Number 4
Showcase your proficiency in airline management software and MS Office Suite by discussing specific projects or tasks where you utilized these tools effectively. This will reinforce your capability to manage administrative responsibilities.
We think you need these skills to ace Cabin Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the aviation sector, especially any roles related to cabin crew or administrative tasks. Emphasize your problem-solving skills and ability to handle stressful situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication and interpersonal skills. Mention specific experiences that demonstrate your ability to manage multiple projects and coordinate effectively within a team.
Highlight Software Proficiency: Clearly state your proficiency in airline management software and the MS Office Suite in your application. Provide examples of how you have used these tools in previous roles to enhance operational efficiency.
Show Enthusiasm for Customer Service: Express your commitment to providing excellent customer service in your application. Share any relevant experiences where you successfully addressed client inquiries or managed feedback to improve service quality.
How to prepare for a job interview at Ascend Airways
✨Show Your Aviation Experience
Make sure to highlight your previous experience in the aviation sector, whether as air crew or in an administrative role. Be prepared to discuss specific situations where you demonstrated your skills in organizing and problem-solving.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples where you effectively handled client inquiries or feedback, showcasing your interpersonal skills.
✨Prepare for Stressful Situations
The ability to handle stressful situations calmly is crucial. Prepare to discuss past experiences where you successfully managed stress, perhaps during busy operational periods or challenging client interactions.
✨Familiarize Yourself with Airline Management Software
Proficiency in airline management software is important for this position. If you have experience with specific tools, be ready to talk about them. If not, do some research on common software used in the industry to show your willingness to learn.
