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- Tasks: Manage service contracts and lead a team of engineers to ensure client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing.
- Why this job: Be part of a culture where your voice matters and profits are shared among employees.
- Qualifications: Experience in service management, HVAC knowledge, and strong client-facing skills required.
- Other info: Opportunity for continuous professional development and career progression.
The predicted salary is between 40000 - 60000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHUs, ventilation and commercial heating.
Our client's business is set up as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes. As the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch, the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Client Service Manager Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control.
- Basic Salary £50,000-£60,000 DOE.
- Car allowance circa £5k per annum.
- Annual bonus targeted on net profit, service, compliance & engineer development.
- Employee-owned trust profit sharing scheme, increases with time served.
- Pension.
- Any further package details to be discussed at interview stage.
Client Service Manager in Liverpool employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager in Liverpool
✨Tip Number 1
Familiarise yourself with the HVAC industry, especially focusing on commercial applications. Understanding the specific needs of sectors like healthcare and education can give you an edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the HVAC field, particularly those who have experience in service management. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've successfully driven profitability in previous roles. Be ready to share specific examples that demonstrate your ability to manage budgets effectively.
✨Tip Number 4
Showcase your leadership skills by highlighting any experience you have in managing teams. Be prepared to discuss how you've motivated engineers and improved service quality in past positions.
We think you need these skills to ace Client Service Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and HVAC systems. Emphasise your leadership skills and any previous roles where you managed a team of engineers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the HVAC industry and your ability to manage client relationships. Mention specific examples of how you've successfully handled P&L responsibilities in the past.
Highlight Relevant Skills: In your application, clearly outline your technical knowledge of heating, cooling, and maintenance systems. Include any certifications or training that demonstrate your expertise in HVAC.
Showcase Client-Facing Experience: Detail your experience in client-facing roles, particularly in negotiating service contracts and maintaining client satisfaction. Use metrics or examples to illustrate your success in these areas.
How to prepare for a job interview at Bennett and Game
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects or experiences where you successfully managed heating, cooling, or ventilation systems, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Leadership Skills
As a Client Service Manager, you'll be leading a team of engineers. Share examples of how you've effectively managed teams in the past, focusing on your ability to drive service quality and productivity. Discuss any strategies you've implemented to improve team performance and client satisfaction.
✨Prepare for Client Conversations
Since the role involves direct client interaction, practice discussing service and maintenance works confidently. Prepare to answer questions about how you would handle client negotiations and maintain strong relationships, as this is crucial for contract extensions and remedial works.
✨Understand P&L Management
Be ready to discuss your experience with profit and loss management. Familiarise yourself with key financial metrics and be prepared to explain how you've previously controlled budgets and costs while ensuring profitability in your projects.
