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For Companies At a Glance
- Tasks: Lead a team to enhance resident satisfaction and manage daily operations.
- Company: Join a leading Build to Rent development in vibrant Manchester.
- Benefits: Enjoy a dynamic work environment with opportunities for community engagement.
- Why this job: Shape resident experiences and contribute to a thriving rental community.
- Qualifications: Experience in property management, leadership, and excellent customer service skills required.
- Other info: Flexible hours, including evenings and weekends, to meet community needs.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced property professional with a passion for delivering exceptional resident experiences? We are seeking a Resident Services Manager to oversee operations at a leading Build to Rent (BTR) development in Manchester. This is an exciting opportunity to lead a dedicated on site team, enhance resident satisfaction, and drive performance within a thriving rental community.
Key Responsibilities
- Lead and manage the on site Resident Services Team, ensuring high-quality customer service and community engagement.
- Act as the first point of contact for residents, handling inquiries, tenancy matters, and resolving complaints efficiently.
- Oversee lettings and tenancy processes, ensuring smooth move-ins, renewals, and resident onboarding.
- Manage the day-to-day operations of the development, including building maintenance, cleaning services, parcel management, and amenity space coordination.
- Organise and execute resident engagement initiatives and events to foster a strong community atmosphere.
- Monitor and ensure compliance with Health & Safety regulations, conducting risk assessments and maintaining high operational standards.
- Work closely with external contractors and service providers, ensuring seamless building management.
- Monitor KPIs and reporting, preparing regular performance updates for senior management.
- Support with budget management, tracking expenditure, and identifying cost-saving opportunities.
- Collaborate with internal teams to enhance service delivery and implement best practices within the development.
What We’re Looking For
- Strong experience in residential property management, BTR, or hospitality.
- Proven leadership skills, with experience managing teams and working in a fast-paced environment.
- Excellent customer service and problem-solving abilities, with a proactive approach to resident engagement.
- Knowledge of tenancy and property compliance, including lettings regulations and H&S best practices.
- Strong organisational and communication skills, with the ability to liaise with residents, contractors, and key stakeholders.
- Experience in budget management, reporting, and performance tracking.
- Flexible approach, with availability to work evenings, weekends, or on-call as needed.
This is an exciting opportunity to play a key role in a premium BTR development, where you can shape the resident experience and contribute to a thriving rental community. If you’re passionate about customer service, property management, and building vibrant communities, we’d love to hear from you.
Locations
Resident Services Manager employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager
✨Tip Number 1
Familiarise yourself with the Build to Rent (BTR) sector. Understanding the unique aspects of BTR developments, such as resident engagement and community building, will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Resident Services Manager role.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Be ready to share specific examples of how you've successfully managed teams and improved resident satisfaction in previous roles.
✨Tip Number 4
Research the specific BTR development in Manchester where you'll be applying. Knowing about their amenities, community initiatives, and any recent news can help you tailor your conversation and show genuine interest.
We think you need these skills to ace Resident Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly in Build to Rent or hospitality. Use specific examples that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for resident engagement and community building. Mention how your previous experiences align with the responsibilities of the Resident Services Manager role.
Highlight Key Skills: In your application, emphasise your organisational and communication skills. Provide examples of how you've successfully managed teams and resolved resident issues in the past.
Showcase Compliance Knowledge: Demonstrate your understanding of tenancy and property compliance regulations. Mention any relevant certifications or training that would support your application for this role.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Leadership Skills
As a Resident Services Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any challenges you've overcome in managing staff.
✨Demonstrate Customer Service Excellence
This role requires exceptional customer service skills. Share specific examples of how you've handled resident inquiries or complaints in the past, highlighting your problem-solving abilities and proactive approach.
✨Know Your Compliance Regulations
Familiarise yourself with tenancy and property compliance regulations, including health and safety best practices. Be ready to discuss how you ensure compliance in your current or previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about potential challenges you might face in this role and how you would address them, particularly regarding resident engagement and community building.
