Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead UX research and design for customer onboarding journeys across various platforms.
- Company: AMS is a global workforce solutions firm helping organisations thrive in a changing world.
- Benefits: Enjoy remote work options and a dynamic, collaborative environment.
- Why this job: Make a real impact on user experiences for a major UK retail bank.
- Qualifications: E-commerce experience and proficiency in Figma or Sketch are essential.
- Other info: This role is a 6-month contract based in London with flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
We are AMS, a global total workforce solutions firm that enables organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers.
On behalf of this organisation, AMS is looking for a UX Researcher/Designer for a 6-month contract based in London with remote work available.
Purpose of the Role:You will lead, define and conduct investigations of customer experiences for current and prospective onboarding journeys for the client's unsecured lending products, which are delivered across multiple platforms from desktop to web, from mobile to tablet devices, for both browser-based experiences and native apps.
As a UX Researcher/Designer you will be responsible for:- Working closely with product owners, UX Designers, Visual designers, and other stakeholders to identify Human Centred Design (HCD) challenges at the proposition, conceptual/structural, and UI design for a given product or service.
- Developing necessary research materials and carrying out and reporting results of research/testing activities (both formal and on an ad hoc basis) using a variety of techniques and tools to elicit insight necessary to make informed and HCD decisions.
- Collaborating in the development of high-level storyboards and journey mapping.
- Conducting customer research to inform and support product decisions.
- Collaborating across teams and contributing to the activity backlog.
- Applying insight and thought leadership to UX challenges.
- Contributing to design-related tasks.
- Supporting the wider team and product owner with UX thinking and prototyping.
- E-commerce experience is mandatory (buying journeys, customer acquisition, etc.).
- Must have worked on customer-facing products.
- Experience with tools like Figma or Sketch.
- Prototyping and design thinking skills highly desirable.
- Digital-based research.
- Experience of shaping and scoping research approach to meet customer and business objectives.
- Experience in UX design and associated techniques is desirable.
This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
UX Researcher/Designer employer: Alexander Mann Solutions
Contact Detail:
Alexander Mann Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher/Designer
✨Tip Number 1
Familiarise yourself with the specific e-commerce platforms and customer journeys relevant to the banking sector. Understanding how users interact with these services will give you a significant edge in interviews.
✨Tip Number 2
Showcase your experience with tools like Figma or Sketch by preparing a portfolio that highlights your best work. Be ready to discuss your design process and how you’ve used these tools to solve UX challenges.
✨Tip Number 3
Brush up on your prototyping and design thinking skills. Being able to demonstrate your ability to create effective prototypes and articulate your design rationale can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the UX field, especially those who have experience in financial services. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace UX Researcher/Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the UX Researcher/Designer position. Familiarise yourself with Human Centred Design principles and the specific tools mentioned, like Figma or Sketch.
Tailor Your CV: Highlight your e-commerce experience and any work you've done on customer-facing products. Be specific about your roles in previous projects, especially those involving UX design and research.
Craft a Compelling Cover Letter: In your cover letter, express your passion for UX design and research. Mention how your skills align with the job description and provide examples of how you've successfully tackled similar challenges in the past.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your UX design process, research methodologies, and any relevant projects. Make sure it highlights your ability to create user-centric designs and your proficiency with prototyping tools.
How to prepare for a job interview at Alexander Mann Solutions
✨Showcase Your E-commerce Experience
Make sure to highlight your previous work in e-commerce, especially focusing on buying journeys and customer acquisition. Be prepared to discuss specific projects where you improved user experiences and how that impacted business outcomes.
✨Familiarise Yourself with Design Tools
Since experience with tools like Figma or Sketch is essential, ensure you can demonstrate your proficiency with these platforms. Bring examples of your work or be ready to discuss how you've used these tools in past projects.
✨Prepare for Research Methodologies
Be ready to talk about the various research techniques you've employed in your previous roles. Discuss how you shaped and scoped research approaches to meet both customer and business objectives, and share insights from your findings.
✨Collaborative Mindset
This role requires working closely with product owners and other stakeholders. Prepare examples of how you've successfully collaborated across teams in the past, and be ready to discuss how you approach teamwork and communication in a UX context.
