Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support traders by resolving issues and maintaining system performance on the trading floor.
- Company: AMS is a global workforce solutions firm, partnering with businesses for over 150 years.
- Benefits: Enjoy a hybrid work model and gain experience in a dynamic financial environment.
- Why this job: Join a collaborative team and make a real impact in the fast-paced world of trading.
- Qualifications: Experience in trading support, knowledge of Python, and understanding of P&L calculations required.
- Other info: This role is a 6-month contract based in London, ideal for those looking to kickstart their career.
The predicted salary is between 36000 - 60000 £ per year.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our investment banking client has been present in the UK for more than 150 years, they are a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.
On behalf of this organisation, AMS are looking for a Trading & Front Office Application Support Analyst for a 6 month contract based in London, Marylebone on a hybrid basis.
Purpose of the Role: The Trading & Front Office Application Support Analyst will be part of a global support group responsible for managing the production of risk for the Credit, Rates & Complex trading desks on a daily basis. The role involves communication and support with developers, traders, Middle Office, and desk-aligned support teams, as Application Support Analyst working from the trading floor.
As a Trading & Front Office Application Support Analyst you will be responsible for:
- Acting as the first point of contact for trading to reach out to, providing first class support to all users of the system in a timely and efficient manner and maintaining excellent relations with trading users in order to ensure their issues are dealt with through to resolution with regular contact where needed.
- Understanding trading needs and be able to get stuck into their issues working with them.
- Liaising with the developers to communicate issues raised by the business.
- Improving and maintaining a knowledge base regarding support issues and their resolution.
- Building a working knowledge of the systems and business area in order to provide a high level of support.
- Working with the rest of the global team to ensure they are all able to adequately provide a high level of system support.
- Tracking issues effectively using ITIL approved methodology (incidents, changes, requests and problems).
- Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
- Generally working in collaboration with Dev, BA, Staging, Quant Research to ensure high level of availability of the platform.
- Assisting traders when they require expert inputs to help them understand their Risk and P&L and revenue drivers.
What we require from the Trading & Front Office Application Support Analyst:
- Experience in Trading Support (Financial Services environment).
- Rates Trading Business Knowledge.
- Understanding of Profit & Loss Calculations (including Optional Greeks - Delta/Gamma/Vega).
- Knowledge of Python (including pandas/numpy/scipy).
- Experience with ServiceNow (ITIL).
Desirable criteria include:
- Comfortable with large-scale libraries and working with different profiles (quants, IT, etc.).
- Knowledge of Linux/UNIX Systems.
- SQL/Oracle and Excel.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. This client will only accept workers operating via an Umbrella or PAYE engagement model.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Trading & Front Office Application Support Analyst employer: Alexander Mann Solutions
Contact Detail:
Alexander Mann Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trading & Front Office Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific trading systems and tools used in the financial services industry. Understanding how these systems operate will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in trading support roles. Engaging with them on platforms like LinkedIn can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of Python and its libraries, especially pandas and numpy. Being able to discuss your experience or projects involving these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of Profit & Loss calculations and Optional Greeks during interviews. Having a solid grasp of these concepts will show that you are well-versed in the financial aspects of trading support.
We think you need these skills to ace Trading & Front Office Application Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Trading & Front Office Application Support Analyst position. Familiarise yourself with key terms like 'Profit & Loss Calculations' and 'ITIL methodology' to demonstrate your knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in trading support and financial services. Emphasise your familiarity with Python, ServiceNow, and any other technologies mentioned in the job description to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job requirements, such as your understanding of Rates Trading Business Knowledge and how you've successfully resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at Alexander Mann Solutions
✨Understand the Trading Environment
Make sure you have a solid grasp of the trading environment, especially in relation to Rates Trading. Familiarise yourself with how trading desks operate and the specific challenges they face, as this will help you demonstrate your understanding during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Python, particularly libraries like pandas, numpy, and scipy. Highlight any relevant projects or tasks where you've used these skills, as technical proficiency is crucial for this role.
✨Communicate Effectively
Since the role involves liaising with traders, developers, and other teams, practice clear and concise communication. Be ready to provide examples of how you've successfully resolved issues in a collaborative environment.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL methodology is essential for tracking issues effectively. Brush up on your knowledge of incident management, change requests, and problem resolution processes, as this will show your readiness to handle support tasks.
