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- Tasks: Lead projects to enhance customer service and analyse business processes.
- Company: Teign Housing is dedicated to providing excellent homes for residents.
- Benefits: Enjoy a healthy work/life balance with agile working options and other perks.
- Why this job: Join us to innovate and transform customer experiences in a supportive environment.
- Qualifications: Experience in project management, analysis skills, and ideally BCS certification required.
- Other info: Apply early as we may close the vacancy once a suitable candidate is found.
The predicted salary is between 36000 - 60000 £ per year.
Full-time, 37 hours per week. Reshape our business processes so we can redefine customer service. At Teign Housing, we're passionate about giving our residents the best possible homes. This is an exciting opportunity for an experienced Business Analyst to play a pivotal role in analysing business processes, identifying business needs and proposing solutions to help us transform the customer experience for our residents.
In this key position, you will transform our customers' experience as you introduce innovative approaches and solutions across the organisation and break down barriers to progress. You will carefully scope out projects and assess budgets, timescales and complexities to ensure we move forward with minimal service disruption, requiring exceptional vision and expertise in project methodologies such as Lean Systems Thinking and PRINCE2.
An experienced and capable project manager, you will bring a deep understanding of how to address technology and business challenges to deliver continual improvement. A background within a portfolio or programme management function is essential, alongside strong investigation and analysis skills, and you will ideally hold BCS business analysis certification and bring some exposure to a regulatory environment such as social housing.
You will work alongside IT colleagues, data analysts and other key business stakeholders. Your communication and influencing skills will be key to helping us analyse our business requirements from end users to gaining buy-in to change and delivery of projects. Above all, you will be an expert in process mapping, with a proven ability to challenge existing ways of working and deliver blue-sky thinking that can enhance our customer experience.
In addition to the salary, we also offer a range of other benefits, including a commitment to a healthy work/life balance through our agile working policy. If you believe you're the right person for our Business Analyst & Programme Management Office Lead role, please apply with your CV.
Closing date: 7th May 2025. Interview date: 19th May 2025. We reserve the right to close this vacancy early, should a suitable candidate apply. Early applications are encouraged. Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.
Business Analyst & Programme Management Office Lead in Newton Abbot employer: Teign Housing
Contact Detail:
Teign Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst & Programme Management Office Lead in Newton Abbot
✨Tip Number 1
Familiarise yourself with Lean Systems Thinking and PRINCE2 methodologies. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the social housing sector. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully transformed customer experiences in previous roles. Highlighting your past achievements will showcase your ability to deliver results and align with Teign Housing's mission.
✨Tip Number 4
Research Teign Housing’s current projects and challenges. Being knowledgeable about their operations will allow you to tailor your conversation during the interview, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Business Analyst & Programme Management Office Lead in Newton Abbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis and project management. Emphasise your skills in process mapping, project methodologies like Lean Systems Thinking and PRINCE2, and any exposure to the social housing sector.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background aligns with the role at Teign Housing. Mention your passion for improving customer experiences and provide examples of how you've successfully managed projects in the past.
Highlight Key Skills: In your application, clearly outline your investigation and analysis skills, as well as your ability to communicate and influence stakeholders. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Business Analyst.
How to prepare for a job interview at Teign Housing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst & Programme Management Office Lead. Familiarise yourself with key concepts like Lean Systems Thinking and PRINCE2, as well as the specific challenges faced in social housing.
✨Showcase Your Analytical Skills
Prepare to discuss your experience in analysing business processes and identifying needs. Be ready to provide examples of how you've successfully proposed solutions that transformed customer experiences in previous roles.
✨Demonstrate Communication Skills
Since this role requires strong communication and influencing skills, practice articulating your thoughts clearly. Think about how you can convey complex ideas simply and effectively, especially when discussing project methodologies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples where you’ve had to challenge existing processes or implement innovative solutions, highlighting your thought process and the outcomes.
