Claims Handler

Location: London, Hybrid - 1 day per week in the office

Salary: Competitive (dependent upon experience) + comprehensive benefits package

Job Type: Full-Time, Permanent

Sedgwick Resource Solutions is looking for a talented individual from a property claims background, ideally with experience handling domestic property claims. If you’re ready to step into a collaborative role supporting a field adjuster and managing claims up to £50,000, we want to hear from you.

Your New Company: Our client is focused on delivering compassionate and efficient support to customers dealing with property damage. They understand it’s not just about repairs—it’s about restoring peace of mind. You’ll be part of a team that helps people navigate difficult times with confidence and care.

Your New Role:

• Coordinating and Managing Claims: From instruction to settlement, you’ll handle property claims of varying complexity, ensuring accurate and timely progression of each case.
• Assisting the Loss Adjuster: You’ll work closely with a field-based adjuster, supporting them with report writing, evidence collation, customer updates, supplier liaison, and follow-ups.
• Client and Customer Liaison: Acting as a key point of contact, you’ll engage with policyholders, contractors, and insurers to ensure smooth and transparent communication throughout the claims process.
• Documenting and Reporting: You’ll ensure all documentation, photos, reports, and estimates are correctly recorded and submitted in line with both regulatory and internal standards.
• Scheduling and Coordination: You’ll help manage appointments and visits for the adjusting team, ensuring workload is prioritised and efficiently managed.

About You:

• Claims Experience: You have experience managing domestic property claims and understand the technical and emotional aspects of helping customers during challenging times.
• Customer-Facing Exposure: You may have previously visited or inspected properties, or supported others in doing so, and feel confident engaging with customers both remotely and face-to-face.
• Strong Communication Skills: Empathetic, clear, and professional in your interactions, you know how to make customers feel reassured and informed.
• Detail-Oriented: You take pride in accuracy, whether preparing reports or reviewing estimates and policy details.
• Organised and Proactive: Able to manage multiple priorities while maintaining a high standard of work and service.
• Team Player: You thrive in a team environment, working collaboratively with adjusters, colleagues, and suppliers to achieve the best outcomes.

Your New Benefits:

• Flexibility: Enjoy a hybrid working model with the freedom to manage your own schedule while remaining connected to your local team.
• Supportive Environment: You’ll be part of a close-knit regional team, working directly with experienced loss adjusters and claims professionals.
• Career Development: Ongoing training, mentoring and professional development opportunities to help you grow in the adjusting field.
• Positive Culture: A friendly, inclusive and people-focused company where your wellbeing and career satisfaction matter.
• Comprehensive Package: A competitive salary, private healthcare, pension contributions, generous holiday allowance and other great perks.

How to Apply: If you’re ready to step into a rewarding role supporting property claimants during their time of need, we’d love to hear from you. Please click the Apply button to start your journey. Our client is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, religion, age, disability, or any other characteristic. All applicants will be required to complete a DBS/Vetting check.