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- Tasks: You'll handle maintenance tasks and ensure top-notch customer service.
- Company: Join an award-winning residential developer making a difference in the community.
- Benefits: Enjoy a competitive salary, company van, and fuel card.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction.
- Qualifications: Experience in a similar role and excellent communication skills are essential.
- Other info: Work in beautiful Wiltshire and surrounding areas with a supportive team.
The predicted salary is between 28800 - 51600 £ per year.
PSR Solutions are currently assisting an award-winning residential developer in their search for a Customer Service Operative. This opportunity is working on developments in Wiltshire and the surrounding areas. The Customer Service Operative is responsible for carrying out maintenance tasks during the warranty period and maintaining a 5-star customer service.
Location: Wiltshire & surrounding areas
Salary: £36,000 - £43,000 (dependant on experience) + van & fuel card
Customer Service Operative Responsibilities:
- Ensuring maintenance works are completed to the highest standard.
- Liaising with Customer Service Coordinators to update status of works.
- To complete stock unit inspections.
Customer Service Operative Skills/Experience:
- Proven experience in a similar role for a residential developer.
- Excellent communication skills.
- Skilled multi trader.
To apply, please submit your CV and one of our team will contact you.
Customer Service Operative employer: PSR Solutions
Contact Detail:
PSR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarise yourself with the specific developments in Wiltshire that the company is involved with. Understanding their projects will help you speak confidently about how your skills can contribute to maintaining their high standards.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent interaction with customers and team members. Practising clear and concise explanations of maintenance tasks can set you apart during any discussions.
✨Tip Number 3
Highlight your multi-trade skills by preparing examples of past work where you've successfully completed various maintenance tasks. Being able to demonstrate versatility will be a big plus for this position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and maintenance tasks. Emphasise any roles where you demonstrated excellent communication skills and multi-trade abilities.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Explain why you are a great fit for the Customer Service Operative role and how your experience aligns with their needs.
Showcase Your Skills: In your application, provide examples of past work where you maintained high standards in customer service and completed maintenance tasks effectively. Use specific metrics or outcomes to demonstrate your success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PSR Solutions
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience as a skilled multi trader during the interview. Be prepared to discuss specific maintenance tasks you've completed and how they relate to the role, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since the role requires maintaining a 5-star customer service, share examples of how you've successfully handled customer interactions in the past. This could include resolving complaints or ensuring customer satisfaction, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and communication skills. Think of situations where you had to liaise with customers or coordinate with team members to complete tasks efficiently.
✨Research the Company
Familiarise yourself with the residential developer's projects and values. Understanding their reputation and what they stand for will help you align your answers with their expectations and show genuine interest in the role.
