Security Supervisor

Permanent, In House Team Base: London

Shift: 42 hour contract, 4 on and 4 off over nights and days with 12-hour shifts, 07:00 to 19:00 four days and 19:00 to 07:00 four nights.

Benefits:

• 24 Days Holiday
• Free daily lunch
• 40-hour working week, with paid breaks (for most roles)
• Overtime pay for operational roles
• Private Medical Insurance
• 10% employer pension contribution (non-contributory)
• Interest-free travel and bike loans
• Uniform provided and laundered (for operational roles)
• Enhanced parental leave policies
• Regular training and professional development
• Staff social events, team-building days, and wellbeing perks
• Confidential Employee Assistance Programme
• Death in service benefit (6x annual salary)
• Shopping discounts via staff membership schemes

A long-established and highly respected institution based in central London, this organisation oversees the management of a unique location comprising historic buildings and modern facilities. With a strong focus on operational excellence, heritage preservation, and high-quality service delivery, it supports a diverse community of professionals. The organisation combines tradition with modern best practices to ensure a secure, efficient, and welcoming environment. Known for its professionalism and commitment to continuous improvement, it offers a unique and prestigious setting in which to work and develop professionally.

Role Overview:

As a Security Supervisor, you will lead and support a team of security officers in delivering exceptional security and customer service standards across a historic and vibrant location. You’ll play a pivotal role in maintaining a safe, secure, and welcoming environment for staff, business residents, members, and visitors, whilst ensuring full compliance with security protocols and emergency response procedures.

Key Responsibilities:

• Supervise, support, and coordinate the security team during your shift, ensuring efficient delivery of all daily security operations.
• Lead by example, fulfilling all core duties of the security officer role as needed.
• Organise and manage shift schedules, arrange cover when required, and ensure optimal team performance.
• Serve as the first point of contact for shift-related management issues, providing immediate and effective responses.
• Oversee accurate documentation in the Daily Occurrence Book and follow up on relevant actions.
• Manage clear and concise shift handovers and ensure continuity of service.
• Attend weekly management meetings and cascade key updates and initiatives to the team.
• Support staff recruitment, onboarding, training, and ongoing professional development.
• Uphold quality and compliance standards across the team, conducting regular checks and mentoring staff.
• Maintain essential Gatehouse records including key audits, access logs, and information folders.
• Operate and monitor CCTV, alarms, and access control systems with confidence and technical expertise.
• Handle subject access requests in line with GDPR and data protection legislation.
• Maintain detailed shift reports and incident logs to ensure accountability and transparency.
• Manage daily gate receipts, including reconciliation of tickets, cash, and card transactions.
• Assist in coordinating and executing regular fire drills across the estate.
• Work closely with other departments, residents, chambers, and external contractors on day-to-day matters and security concerns.
• Stay informed on emerging security trends and technologies to enhance operational efficiency.

Person Specification:

Essential Skills & Experience:

• Proven experience in a security role with supervisory responsibilities.
• Strong leadership and motivational skills with the ability to lead by example.
• Solid understanding of security protocols, emergency response, and risk management.
• Excellent communication skills, with the ability to liaise professionally across teams and with stakeholders.
• Sound judgment and calm decision-making under pressure.
• High level of integrity, professionalism, and discretion.
• Strong observational, analytical, and problem-solving abilities.
• Confident in using security systems including CCTV, access control, and alarm systems.
• Comfortable handling enquiries in person, via phone, or by email in a courteous and efficient manner.
• Basic numeracy and literacy skills, with experience in cash handling.
• Proficiency in MS Office and familiarity with basic administrative tasks.
• SIA Door Supervisor Licence (preferable).