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- Tasks: Provide top-notch customer support and troubleshoot issues for our large enterprise clients.
- Company: Join Trintech, a multi-award-winning cloud-based Fintech provider making waves in the industry.
- Benefits: Enjoy a hybrid work schedule with flexibility and a vibrant office culture in London.
- Why this job: Be part of a dynamic team that values problem-solving and fosters a supportive work environment.
- Qualifications: Client-facing support experience or relevant degree in Accounting & Finance is essential.
- Other info: We embrace diversity and are committed to accommodating all applicants throughout the recruitment process.
The predicted salary is between 28800 - 48000 £ per year.
Trintech is a multi-award-winning cloud-based Fintech provider and we are looking for an ambitious and self-motivated Support Consultant to join our Enterprise team in EMEA. This will be a client-facing role working with our Large Enterprise customers across the region. In this role you will trouble-shoot, problem-solve, and identify issues and opportunities for product improvement.
We have a hybrid working schedule and require you to be in the London office twice a week.
WHAT YOU’LL DO- Provide exemplary customer service by being prompt, efficient and empathetic. Play a pivotal role in maintaining a positive customer relationship.
- Use your business, analytical and product skills to understand customer issues and diagnose root cause and required corrective actions for 1-2 Trintech products.
- Assess customer business impact of reported problems and help resolve them as efficiently as possible.
- Ensure resolutions are provided within required customer time frames and business deadlines.
- Use SQL and database knowledge to write custom scripts to gather information and fix data issues.
- Client facing support experience or relevant Degree/Certifications or work experience in Accounting & Finance.
- Solutions based mind-set! A passion for problem solving and the ability to think critically under pressure.
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Support Consultant employer: Trintech
Contact Detail:
Trintech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Familiarise yourself with Trintech's products and services. Understanding the specific solutions they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL and database skills. Since the role requires writing custom scripts to resolve data issues, being able to showcase your technical abilities in this area will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills and ability to maintain positive relationships will resonate well with the hiring team.
✨Tip Number 4
Emphasise your alignment with Trintech's core values: Humble, Empowered, Reliable, and Open. Demonstrating how you embody these values in your work ethic can significantly enhance your appeal as a candidate.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Support Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any client-facing support experience or relevant qualifications in Accounting & Finance. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Your Skills: Mention your analytical skills and familiarity with SQL and databases. If you have experience writing custom scripts or resolving data issues, be sure to include this in your application to show your technical capabilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects Trintech's core values: Humble, Empowered, Reliable, and Open. Explain why you are passionate about the role and how you can contribute to maintaining positive customer relationships.
How to prepare for a job interview at Trintech
✨Showcase Your Customer Service Skills
As a Support Consultant, you'll need to demonstrate your ability to provide exemplary customer service. Prepare examples from your past experiences where you resolved customer issues efficiently and empathetically.
✨Understand the Products Inside Out
Familiarise yourself with Trintech's products, especially those you'll be supporting. Being able to discuss their features and common issues will show your preparedness and enthusiasm for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully diagnosed and resolved problems. Highlight your analytical skills and how you approach troubleshooting under pressure.
✨Emphasise Your Team Spirit
Trintech values a collaborative culture. Be ready to talk about how you've worked effectively in teams, supported colleagues, and contributed to a positive work environment.
