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- Tasks: Greet visitors, manage queues, and provide information at a famous London landmark.
- Company: Join a team at one of the UK's most iconic attractions.
- Benefits: Enjoy flexible shifts, competitive pay, and holiday pay.
- Why this job: Be part of a vibrant community while sharing your passion for heritage.
- Qualifications: Excellent communication skills and a positive attitude are essential.
- Other info: DBS check required; applications from diverse backgrounds encouraged.
Join the team at one of the UK’s most iconic landmarks. We are looking for friendly, reliable, and customer-focused individuals. This public-facing role is key to ensuring every guest enjoys a welcoming, informative, and memorable visit.
Key Responsibilities:
- Greet and assist visitors inside and outside the attraction
- Manage queues and provide directions or information
- Issue and collect media guides (audio headsets)
- Support visitor flow during major events and services
- Maintain health and safety standards at all times
What We’re Looking For:
- Excellent communication and customer service skills
- Positive attitude and ability to stay calm under pressure
- Comfortable working indoors/outdoors, standing/walking for long periods
- Flexibility with hours, including evenings and weekends
Desirable: Interest in British history or experience in a heritage or visitor setting.
If you’re passionate about heritage, enjoy working with people, and want to be part of a unique and vibrant community, we’d love to hear from you. This role requires a DBS check. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.
Val Wade Recruitment actively welcomes applications from underrepresented communities and is proud to be an equal opportunities employer and agency.
Visitor Service Assistant employer: Val Wade Recruitment
Contact Detail:
Val Wade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Service Assistant
✨Tip Number 1
Familiarise yourself with the landmark's history and key facts. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable and confident when interacting with visitors, especially in busy situations.
✨Tip Number 3
Be prepared to showcase your customer service experience. Think of specific examples where you've successfully handled difficult situations or provided exceptional service, as these will be valuable during any interviews.
✨Tip Number 4
Show your flexibility by being open to various shift patterns, including weekends and evenings. Highlighting your availability can make you a more attractive candidate for this role.
We think you need these skills to ace Visitor Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've interacted with the public. Emphasise skills like communication and problem-solving, which are crucial for a Visitor Service Assistant.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for heritage and your ability to provide excellent customer service. Mention specific examples of how you've handled challenging situations or contributed to a positive visitor experience.
Highlight Flexibility: Since the role requires flexible hours, including evenings and weekends, make sure to mention your availability clearly in your application. This shows you're ready to meet the demands of the job.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working at one of the UK's iconic landmarks. Share why you’re excited about the opportunity and how you can contribute to making visitors' experiences memorable.
How to prepare for a job interview at Val Wade Recruitment
✨Show Your Customer Service Skills
As a Visitor Service Assistant, your ability to communicate effectively and provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully assisted customers or resolved issues, showcasing your friendly and helpful nature.
✨Demonstrate Your Interest in Heritage
Since the role involves working at a heritage site, express your passion for British history or any relevant experience you have in a similar setting. This will show your potential employer that you are genuinely interested in the role and the environment you'll be working in.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing queues or assisting visitors during busy events. Think through possible scenarios and how you would respond, highlighting your ability to stay calm under pressure.
✨Be Flexible and Open-Minded
The job requires flexibility with hours, including evenings and weekends. Be prepared to discuss your availability and demonstrate your willingness to adapt to the needs of the role. This shows that you are committed and ready to contribute to the team.
