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For Companies At a Glance
- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a vibrant store culture that values creativity and collaboration.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Location: Oxford St West
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oxford Street West – Sales Associate Roles (Flagship Store)
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire, Custom Made, and Alterations. This knowledge will help you engage confidently with customers and demonstrate your commitment to the brand.
✨Tip Number 2
Showcase your personal style in a way that reflects the aesthetic of Moss. As a Sales Associate, embodying the brand's image can make a strong impression during your interactions with both customers and colleagues.
✨Tip Number 3
Prepare to discuss how you would enhance customer experiences based on feedback and external opportunities. Being proactive about improving service can set you apart as a candidate who is dedicated to the store's success.
✨Tip Number 4
Practice your communication skills by engaging in conversations with friends or family about fashion and styling. Being able to inspire and guide customers effectively is crucial for this role, so honing these skills will be beneficial.
We think you need these skills to ace Oxford Street West – Sales Associate Roles (Flagship Store)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and presentation align with their aesthetic in your application.
Showcase Customer Service Skills: Emphasise your experience in delivering exceptional customer service. Provide specific examples of how you've gone above and beyond to meet customer needs in previous roles.
Demonstrate Product Knowledge: Mention any relevant knowledge you have about menswear, tailoring, or retail. This will show that you can confidently engage with customers and provide bespoke advice.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll be the face of the brand. Prepare examples of how you've provided excellent customer service in the past, focusing on your ability to listen and respond to customer needs.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Being able to discuss these confidently will show your dedication and help you connect with customers.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and sustainability. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to think on your feet or adapt quickly to meet customer expectations.
