Account Manager

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

We are seeking an Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.

As an Account Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable.
• Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
• Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
• Manage every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence.

Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience.

Day to Day Key Responsibilities

• Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.
• Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.
• Maintain operational excellence, driving sales and profitability.
• Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.
• Develop and implement a robust sales plan, setting financial targets and KPIs.
• Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
• Manage stock levels and stay informed about retail industry trends and competitor activities.

Skills/Experience Required

• Previous retail sales management experience, preferably in a luxury environment.
• High attention to detail and creative problem-solving skills.
• Experience in client/customer interactions.
• Proficiency in MS Office programmes.

Key Personal Qualities

• Highly organised team players with effective communication skills.
• Eager to learn and share knowledge.
• Proactive and flexible approach.
• Excellent time management, organisational, and prioritising skills.

This role is based in Bentalls Kingston.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: There are plentiful opportunities for professional development and career growth.

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.