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- Tasks: Support clients by responding to queries and performing SQL development tasks.
- Company: Join a forward-thinking tech company based in Holmfirth, focused on innovation and support.
- Benefits: Enjoy a hybrid work model with flexible hours and opportunities for travel across Europe.
- Why this job: Gain hands-on experience in coding while working closely with developers in a supportive environment.
- Qualifications: Good SQL knowledge is essential; coding interest in C# is a plus.
- Other info: The role includes a unique 24/7 support schedule and promotes workplace equality.
The predicted salary is between 30000 - 42000 £ per year.
Fancy a Support role with a difference? Would you like to learn to code or maybe travel to client sites in Europe? If you have good SQL knowledge (selecting, updating & deleting), SQL scripting, functions and stored procedures is desirable and ideally an interest in code (C#), then this could be the role for you.
The role/daily tasks include:
- Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira)
- Ensuring SLA response times are adhered to
- SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls
- Report & dashboard generation using in-house tools for customer deployment
The support team are typically involved in various installations and will work alongside developers and then on a hyper-care basis to support the knowledge transfer from development to support team.
The role is hybrid, with 3 days a week in the office, as well as a 24/7 support element, usually 2 days on and 10 days off.
The interview process is over 2 stages with a basic SQL test and a face-to-face meeting with the tech team.
Want to know more? Please send an up-to-date CV - interview to take place after the Easter break.
Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Support Engineer in Holmfirth employer: CALIBRE
Contact Detail:
CALIBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Holmfirth
✨Tip Number 1
Brush up on your SQL skills! Since the role requires good SQL knowledge, make sure you're comfortable with selecting, updating, and deleting data. Practising SQL queries will not only help you in the interview but also show your enthusiasm for the role.
✨Tip Number 2
Familiarise yourself with Jira. As you'll be tracking incoming calls and helpdesk enquiries through this platform, having a basic understanding of how it works will give you an edge during the interview process.
✨Tip Number 3
Show your interest in coding! Even if you’re not a pro, expressing a willingness to learn C# and engage in small development tasks can set you apart. Consider working on a small project or two to demonstrate your commitment.
✨Tip Number 4
Prepare for the interview by practising common SQL test questions. Since there's a basic SQL test as part of the interview process, being well-prepared will help you feel more confident and ready to impress the tech team.
We think you need these skills to ace Support Engineer in Holmfirth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL knowledge and any relevant coding experience, especially with C#. Include specific examples of how you've used these skills in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Support Engineer role. Mention your enthusiasm for learning to code and your willingness to travel to client sites in Europe.
Prepare for the SQL Test: Brush up on your SQL skills, focusing on selecting, updating, and deleting data. Familiarise yourself with SQL scripting, functions, and stored procedures, as these will be crucial for the role.
Research the Company: Look into Calibre Search and their approach to support roles. Understanding their values and work culture can help you align your application and prepare for the interview.
How to prepare for a job interview at CALIBRE
✨Brush Up on Your SQL Skills
Since the role requires good SQL knowledge, make sure you're comfortable with selecting, updating, and deleting data. Review SQL scripting, functions, and stored procedures to ensure you can demonstrate your skills during the interview.
✨Familiarise Yourself with C# Basics
Although not mandatory, having an interest in coding, particularly in C#, will be beneficial. Brush up on the basics of C# and be prepared to discuss any relevant projects or experiences you have that involve coding.
✨Understand the Support Process
Get a good grasp of what a support engineer does, especially in a hybrid environment. Be ready to talk about how you would handle incoming calls, emails, and helpdesk enquiries, as well as your approach to adhering to SLA response times.
✨Prepare for the SQL Test
The interview process includes a basic SQL test, so practice common SQL queries and scenarios. Familiarise yourself with report and dashboard generation, as this is part of the daily tasks in the role.
