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- Tasks: Support Adjusters in managing claims and provide excellent customer service.
- Company: Join Davies Group, a leading name in Loss Adjusting with a supportive culture.
- Benefits: Enjoy great career prospects and a collaborative work environment.
- Why this job: Be part of a dynamic team making a real impact in claims management.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunity to work autonomously while receiving guidance from experienced Adjusters.
The predicted salary is between 28800 - 43200 £ per year.
Varied role with supportive management and great career prospects. Davies Group, Loss Adjusting division is looking to recruit a Claims Technician to join our growing team. In this position, you will play a vital role in the management of Adjuster led claims, providing support to the Adjusters, and working actively on claims >£25k.
You will need to be a great communicator, dedicated to providing a professional and proactive service for clients, suppliers, and customers. The successful candidate will liaise with a variety of individuals both internally and externally, while managing incoming emails, telephone calls, suppliers, clients and will be required to demonstrate the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.
- Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
- Answer inbound calls, taking action to support customers, suppliers, and clients.
- Review and issue reports to clients.
- Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
- Appoint suppliers and manage progress, independently of Adjuster engagement.
- Make outbound calls to customers/suppliers/clients.
- Dealing with and actioning associated tasks in relation to claims.
- Support the Adjuster with making technical decisions, within competency based delegated arrangements.
Claims Support Technician in Stoke-On-Trent employer: The Davies Group
Contact Detail:
The Davies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Technician in Stoke-On-Trent
✨Tip Number 1
Familiarise yourself with the claims process and terminology used in the insurance industry. This will not only help you understand the role better but also allow you to speak confidently about your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires you to liaise with various stakeholders. Consider role-playing scenarios where you handle customer queries or complaints to build your confidence.
✨Tip Number 3
Network with professionals in the insurance and claims management field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at Davies Group.
✨Tip Number 4
Research Davies Group and their Loss Adjusting division thoroughly. Understanding their values, culture, and recent developments will help you tailor your approach and demonstrate genuine interest during your application process.
We think you need these skills to ace Claims Support Technician in Stoke-On-Trent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Claims Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since the role requires great communication skills, make sure to provide examples in your CV and cover letter that demonstrate your ability to communicate effectively with clients, suppliers, and colleagues.
Showcase Problem-Solving Abilities: The job involves resolving customer queries and complaints. Include specific instances in your application where you successfully managed a difficult situation or provided a solution to a problem.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your documents reflect your understanding of the claims process and your ability to manage caseloads.
How to prepare for a job interview at The Davies Group
✨Showcase Your Communication Skills
As a Claims Support Technician, you'll need to demonstrate excellent communication abilities. Prepare examples of how you've effectively communicated with clients or colleagues in the past, especially in resolving issues or managing expectations.
✨Understand the Claims Process
Familiarise yourself with the claims process and terminology relevant to the role. Being able to discuss how you would manage a caseload or support an Adjuster will show your understanding and readiness for the position.
✨Demonstrate Proactivity
The job requires a proactive approach to managing claims and customer interactions. Think of instances where you've taken initiative in previous roles, whether it was resolving a customer complaint or streamlining a process.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of claims you'll be handling, or opportunities for professional development within Davies Group.
