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- Tasks: Lead and energise teams to ensure operational excellence in a dynamic parking environment.
- Company: Join a large parking corporation based in Crawley, dedicated to customer satisfaction.
- Benefits: Enjoy attractive pay, annual bonuses, a parking pass, and educational support.
- Why this job: Be part of a vibrant team culture focused on growth, development, and customer service excellence.
- Qualifications: Experience in management, strong leadership skills, and a proactive approach to problem-solving required.
- Other info: Flexible night shifts with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Are you experienced in managing an operation? 4 Nights on / off
About Our Client: A large parking cooperation based in Crawley.
Job Description:
- Lead and energise the site teams to deliver operational excellence across all areas of the operation.
- Maintain security, customer satisfaction, team management, fleet compliance and maintenance, and site standards.
- Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule and maintenance.
- Maximise productivity and cost through review of process and regular review of customer arrival and departure patterns.
- Handle customer escalations both in-person and over the phone.
- Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
- Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures.
- Create and manage staff schedules, cover holiday requests, and manage requests across the team in a fair and practical manner.
- Develop and uphold operational policies and procedures, ensuring staff adherence and training.
- Oversee performance management, appraisals and disciplinary procedures.
- Guide returning staff through the completion of Return to Work processes, while actively supporting their well-being.
- Ensure compliance with health and safety regulations, making recommendations for continual improvement.
- Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained.
- Be visible across the whole site supporting every function on a daily basis.
- Ability to juggle a number of priorities whilst maintaining an excellent standard and working at pace.
- Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.
- Flexibility across all areas of the airport parking operations.
The Successful Applicant:
- Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
- Anticipates challenges, proactively addressing them while finding efficient solutions to improve outcomes.
- Inspires, motivates, and coaches teams to achieve top performance and focus on continuous improvement.
- Collaborates effectively, building strong relationships, resolving conflicts, and contributing innovative ideas.
- Plans ahead to address team challenges and implement effective solutions.
- Delivers exceptional service, exceeding customer expectations and enhancing loyalty.
- Serves as a role model in customer interactions, driving service excellence.
- Continuously seeks opportunities to improve processes, quality, and performance standards.
What's on Offer:
- Attractive pay which is reviewed annually.
- Annual bonus scheme.
- Parking pass.
- Attractive pension scheme.
- Generous life assurance scheme.
- Educational support/sponsorship & development programmes.
Contact: Charles Wilkinson
Quote job ref: JN-012025-6645087
Phone number: +44 193 226 4085
Night Shift Manager employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a parking facility. Understanding the nuances of vehicle allocation, customer interactions, and site management will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to motivate and coach staff will resonate well with our values.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've proactively addressed challenges. This role requires quick thinking, so be ready to discuss how you've improved processes in past positions.
✨Tip Number 4
Research the latest trends in customer service within the transport and parking industry. Being knowledgeable about current best practices will show your commitment to delivering exceptional service and enhancing customer loyalty.
We think you need these skills to ace Night Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, team leadership, and customer service. Use specific examples that demonstrate your ability to handle multiple priorities and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Shift Manager role. Mention how your skills align with the job description, particularly in areas like team coaching, operational excellence, and customer satisfaction.
Showcase Leadership Skills: Emphasise your leadership experience in both your CV and cover letter. Provide examples of how you've motivated teams, managed conflicts, and implemented effective solutions in previous roles.
Highlight Compliance Knowledge: Since the role involves health and safety regulations, mention any relevant training or experience you have in compliance. This could include certifications or specific instances where you ensured adherence to policies.
How to prepare for a job interview at Michael Page
✨Showcase Your Leadership Skills
As a Night Shift Manager, you'll need to lead and energise your team. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and any specific examples of how you've improved team performance.
✨Demonstrate Problem-Solving Abilities
The role requires anticipating challenges and finding efficient solutions. Think of scenarios where you've successfully resolved conflicts or improved processes, and be ready to share these during the interview.
✨Highlight Customer Service Excellence
Exceptional customer service is key in this role. Prepare to discuss how you've exceeded customer expectations in the past and how you handle escalations, both in-person and over the phone.
✨Understand Health and Safety Regulations
Compliance with health and safety regulations is crucial. Familiarise yourself with relevant policies and be ready to discuss how you've ensured compliance in previous roles, as well as any recommendations for improvement you've made.
