Reception Supervisor

Are you an experienced and motivated Reception Supervisor looking for your next challenge in a fast-paced, professional environment?

Our client, a top 50 UK law firm, are looking for a Reception Supervisor to join a leading professional services environment on a 12-month fixed term contract. This pivotal role involves leading a reception and boardroom team, ensuring outstanding client service is delivered consistently.

Key Responsibilities:

• Supervise daily reception, boardroom, and switchboard operations
• Manage rotas, holidays, and workload allocation across the team
• Line manage and support Receptionists
• Address inquires and concerns promptly and effectively
• Play an active role in recruitment and onboarding of new team members
• Coordinate team training and continuous improvement initiatives
• Champion a high-quality, professional front-of-house experience
• Manage high-profile internal and client events
• Systems & Reporting, detailing visitor feedback and operational statistics
• Use and manage booking and telephony systems (e.g., Trimble, Condeco, MS Teams, Logitech)
• Monitor and report on service usage, equipment issues, and visitor experience
• Identify and implement service improvements

About you:

• Experience leading a boardroom team and managing front-of-house team in a dynamic, client-facing environment
• Exceptional communication and interpersonal skills
• Strong organisational and time management abilities
• Proficiency in MS Office and reception/room booking systems
• A proactive, flexible, and enthusiastic attitude with a keen eye for detail

This is a fantastic opportunity for someone who thrives in a leadership role and enjoys creating a positive, seamless experience for clients and visitors.

To apply, please submit your CV today!