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- Tasks: Build and manage client relationships while supporting customers with apprenticeship programmes.
- Company: Join Captiva Learning, a leading training provider with a commitment to innovation and diversity.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and up to 30 days annual leave.
- Why this job: Be part of a dynamic team focused on personal growth and making a real impact in education.
- Qualifications: Ideal candidates are results-driven with experience in business development or customer service.
- Other info: Captiva values diversity and encourages applications from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
Basic salary up to £35,000 DOE. Excellent Bonus Scheme which is driven by your desire to succeed in our thriving industry, with a structure that offers 1–3-year OTE of up to £40,000 plus in bonus. 25 Days Annual Leave. One extra day leave given per year to a maximum of 30 days plus Bank Holidays. Private Health Care on completion of Probation. Full-Time Position - Head Office Based – East London, (Stratford).
Captiva Learning are seeking ambitious people to join our enrolment team. This role includes extensive client relationship development and management, with a focus on providing support to customers through consultation, offering our range of groundbreaking apprenticeship programmes. If you are looking for your next opportunity with a team of professionals focused on innovation, collaboration, and excellence, Captiva embodies those values daily through our behaviours. This is an opportunity to progress with a leading company.
We value and look for experience from business to business, and target-driven backgrounds; we recognise the value of consultative business development approaches, recruitment, education, and apprenticeship backgrounds and various sector experiences. Your commitment to providing outstanding customer service and engaging with all stakeholders will be crucial to your success in this role.
As an Enrolment Consultant at Captiva Learning, your main task will be to develop relationships with clients. The Team at Captiva Learning offers its stakeholders in-depth consultation at all levels. With detail-oriented practices at its forefront, you will build new and existing relationships daily and forge long-term partnerships through your learner and client engagement.
At Captiva Learning, we support organisations in achieving their talent goals through apprenticeships, helping people reach their career and education objectives. While regulations govern apprenticeships, our commitment drives us. In this role, you will blend both to provide opportunities and engagement, aligning with our values.
If you are experienced, results-driven, and customer-focused, this role offers a unique opportunity for you to shine and deliver our expertise to our target market while we support your personal and professional growth.
Technical Competencies
- Excellent Communication Skills
- Clear verbal and written communication skills
- Able to engage with stakeholders on the telephone, face-to-face in meetings and online
- Ability to utilise marketing materials appropriately
- Ability to adapt communication style to the audience, with diplomatic sensitivity
Solutions Focused
- Proactive and anticipates problems which may arise
- Able to pivot, challenge stakeholders and find creative solutions
- Remains resilient and calm when faced with resistance or issues
- Develops knowledge to identify opportunities through solutions
Driven
- Understand what drives success
- Motivated to set out goals and takes steps to achieve them
- Focuses time and energy on activities to achieve results
- Reflects on outcomes to understand progress using analytical thinking
Delivery Focused
- Influencing and flexible thinking skills
- Strategic and organisational alignment
- Achievement aligned to meeting quality and performance standards
- Team-orientated, committed and collaborative
Developmental
- Actively seeks feedback to develop and uses feedback as a tool to support others
- Able to learn new systems and processes quickly and utilise them effectively
- Seeks help from others where there are knowledge or skills gaps to improve
- Open to new experiences and opportunities to learn
The Company
As a large training provider, with an Ofsted rating of Good in all areas, Captiva is home to three colleges: the National College of Education (NCE), the National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges have worked with over 5000 apprentices. Captiva strives for a more inclusive work environment that attracts diverse applicants and signals our commitment to celebrating and promoting diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.
If you do not quite meet the role criteria we’ve identified, but like the sound of our company, please don’t hesitate to get in touch to see what other opportunities we can provide.
Can you demonstrate our Behaviours:
- INNOVATION
- Encourage curiosity
- Celebrate those that challenge the status quo
- Foster a culture of own mental and emotional processes
- Seek out opportunities
- Open to different ways of doing things, happy to change direction when needed
- Inspired by challenges and variety
- Encourage collective thinking which promotes our value of Innovation
- Embrace our diverse workforce by valuing diverse perspectives
- Manage through trust and alignment, not control
- Champion others’ ideas and achievements
- Have a team orientated approach
- Be hungry to learn and progress
- Take pride in the work that you do
- Be resilient to change and challenges
- Be kind and responsive and above all be dependable in every task that you do.
If you would like to be part of the Captiva Team, please send your CV and a covering letter to careers@captivalearning.com
Enrolment Consultant employer: Captiva Learning
Contact Detail:
Captiva Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Consultant
✨Tip Number 1
Familiarise yourself with the apprenticeship landscape and the specific programmes offered by Captiva Learning. Understanding the nuances of these programmes will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the education and apprenticeship sectors. Attend relevant events or webinars to connect with industry insiders, which can provide valuable insights and potentially lead to referrals for the Enrolment Consultant role.
✨Tip Number 3
Prepare to showcase your communication skills through role-play scenarios. Practising how to handle client objections or questions can help you feel more confident and articulate during the interview process, highlighting your solutions-focused approach.
✨Tip Number 4
Research Captiva Learning's values and behaviours, such as innovation, collaboration, and excellence. Be ready to discuss how your personal experiences align with these values, as cultural fit is crucial for success in this role.
We think you need these skills to ace Enrolment Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, consultative business development, and any target-driven roles. Use keywords from the job description to align your skills with what Captiva Learning is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the Enrolment Consultant position, focusing on your communication skills and customer service commitment.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to anticipate problems and find creative solutions. This aligns with the company's focus on being solutions-focused and resilient in challenging situations.
Highlight Your Teamwork and Collaboration: Emphasise your ability to work collaboratively within a team. Mention any past experiences where you contributed to a team-oriented project or supported colleagues, as this reflects Captiva's values of collaboration and excellence.
How to prepare for a job interview at Captiva Learning
✨Showcase Your Communication Skills
As an Enrolment Consultant, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and engagingly, as this will reflect your ability to connect with clients effectively.
✨Highlight Your Problem-Solving Abilities
The role requires a solutions-focused mindset. Think of examples from your past experiences where you successfully navigated challenges or found creative solutions. Sharing these stories will show your resilience and proactive approach to potential issues.
✨Emphasise Your Customer Service Commitment
Captiva Learning values outstanding customer service. Prepare to discuss how you've gone above and beyond for clients in previous roles. This will illustrate your dedication to client satisfaction and your ability to build long-term relationships.
✨Demonstrate Your Team Spirit
Collaboration is crucial at Captiva. Be ready to talk about your experiences working in teams and how you’ve contributed to collective goals. Highlighting your ability to embrace diverse perspectives will resonate well with their values.
