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- Tasks: Manage client relationships and ensure satisfaction while driving product adoption.
- Company: Join a leading provider of historical data and analytics for capital market participants.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that values customer success and innovation in the finance sector.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and analytical skills required.
- Other info: Ideal for those passionate about finance and client engagement.
The predicted salary is between 36000 - 60000 £ per year.
Working with a leading, independent provider of historical data and analytics to capital market participants. My client provides banks, brokers, asset managers, hedge funds and global exchange groups to order book data and advanced pre and post trade analytics, in a scalable environment.
Responsibilities:
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Project manage the customer onboarding process to successful deployment by leading and coordinating internal and external activities
- Educate customers and proactively improve customer experience
- Identify upsell opportunities and work with the sales team to upsell existing accounts
- Collect customer feedback and ensure it is fed into the product development cycle
- Build customer relationships and drive loyalty
- Build and implement customer success playbooks for each client segment
- Liaise with sales and product teams to understand and represent client needs
- Liaise with the marketing team for better user insights and thought leadership
- Reduce churn and ensure client retention
Qualifications:
- Strong understanding of pre- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
- Bachelor’s degree or above or equivalent work experience
- Ability to build strong relationships externally with customers’ key stakeholders and internally with multiple teams
- Excellent communication and presentation skills
- Good technical skills required to support a range of products
- Strong organisation skills
- An analytical and metrics-driven workstyle to identify client opportunity as well as risk
If you believe your experience meets the criteria, please apply with a copy of your CV.
Client Services Manager employer: EC1 Partners
Contact Detail:
EC1 Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the trading community, especially in pre- and post-trade analysis. Understanding the nuances of how banks, brokers, and asset managers operate will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those who work in client services or analytics. Building relationships can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in project management and customer onboarding. Be ready to share specific examples of how you've successfully managed client relationships and improved customer experiences in previous roles.
✨Tip Number 4
Stay updated on industry trends and developments in data analytics for capital markets. Being knowledgeable about current challenges and innovations will demonstrate your commitment and expertise during discussions with our team.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and project management. Emphasise your understanding of pre- and post-trade analysis, as well as any experience with onboarding processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build relationships and drive customer satisfaction. Mention specific examples of how you've improved customer experiences or identified upsell opportunities in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication, organisation, and analytical skills. Provide examples of how these skills have helped you manage client relationships and reduce churn in past positions.
Showcase Your Team Collaboration: Demonstrate your ability to work with sales, product, and marketing teams. Include examples of how you've successfully liaised with different departments to meet client needs and improve service delivery.
How to prepare for a job interview at EC1 Partners
✨Understand the Client Lifecycle
Make sure you have a solid grasp of the customer lifecycle and how it applies to the role. Be prepared to discuss strategies you've used in the past to drive client satisfaction and retention.
✨Showcase Your Project Management Skills
Since project management is key for onboarding clients, come ready with examples of how you've successfully led similar processes. Highlight your ability to coordinate activities and manage timelines effectively.
✨Demonstrate Relationship-Building Abilities
Prepare to talk about how you've built strong relationships with clients and internal teams. Share specific instances where your relationship management skills led to successful outcomes.
✨Be Metrics-Driven
The role requires an analytical approach, so be ready to discuss how you've used data to identify opportunities and risks in previous roles. Bring examples of metrics you've tracked and how they influenced your decisions.
