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For Companies At a Glance
- Tasks: Lead a dynamic team to grow memberships at a cutting-edge leisure centre.
- Company: Join one of the UK's largest and most innovative leisure operators.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and development.
- Why this job: Be part of a culture that values teamwork, customer service, and community engagement.
- Qualifications: Experience in membership management or sales, with strong communication and leadership skills.
- Other info: This role is perfect for those passionate about fitness and customer satisfaction.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their brand new state of the art leisure centre based in Dunstable, Bedfordshire. Leading a busy team you will take an active lead in the growth of membership at the site.
What your role will be
Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values. You will manage the team with the philosophy to ensure that 'everyone’s a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager - New Leisure Centre employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - New Leisure Centre
✨Tip Number 1
Familiarise yourself with the latest trends in the leisure industry, especially around membership growth strategies. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the leisure centre or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you would fit into the team.
✨Tip Number 3
Prepare specific examples of how you've successfully led a sales team in the past. Highlight your ability to motivate others and achieve targets, as this will resonate well with the hiring managers looking for a strong leader.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you turned a negative experience into a positive one. This will illustrate your commitment to excellence and your understanding of the importance of customer satisfaction in driving membership growth.
We think you need these skills to ace Sales Manager - New Leisure Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management or sales. Emphasise your leadership skills and any achievements in driving team performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved membership growth in previous positions.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to liaise effectively with both internal and external stakeholders.
Showcase Customer Service Excellence: In your application, include instances where you have gone above and beyond to ensure customer satisfaction. This will align with the company's philosophy of 'everyone’s a member' and their commitment to high-quality service.
How to prepare for a job interview at Flow Recruitment
✨Showcase Your Leadership Skills
As a Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and driven a sales team to success in the past.
✨Demonstrate Customer Service Excellence
The role requires a high level of customer service. Prepare to share specific instances where you've gone above and beyond for customers, highlighting your ability to convert users into members.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to membership growth. Be ready to discuss how you have set and achieved targets in previous roles, as this will show your understanding of the business's goals.
✨Understand the Company Culture
Research the company's spirit values and be ready to explain how your personal values align with theirs. This will demonstrate that you're not just a fit for the role, but also for the company culture.
