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- Tasks: Guide clients through property transactions with outstanding customer service.
- Company: Join ONP Solicitors, a leading modern conveyancing firm transforming the moving market.
- Benefits: Enjoy 23 days holiday, hybrid working, birthday off, and retailer discounts.
- Why this job: Be part of a supportive team with opportunities for growth and a positive work culture.
- Qualifications: Excellent communication skills and prior customer service experience are essential; training provided.
- Other info: Full-time role with a focus on diversity and inclusion in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for more brilliant people to join our Client Success Team, based at our state-of-the-art Stockport office. If you have great communication skills and enjoy connecting with people, we are looking for you. We are passionate about client care and creating better moving experiences for all, reflected in our 4.7* Trustpilot rating. We will provide comprehensive training and ongoing support to enhance your skills and knowledge, with opportunities for career growth and advancement within the company.
ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We are on a mission to transform the moving market, for our people, partners and clients, enabled by technology but with people at the heart of everything we do.
The Role
As a Client Success Specialist, you will be the friendly voice guiding our clients through their property transactions. Your role is crucial in ensuring every interaction leaves a positive impression and eases any concerns our clients may have.
Key Responsibilities
- Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
- Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
- Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
- Maintain accurate records of client interactions and transactions, updating databases with relevant information.
- Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.
What you’ll need
- Excellent verbal and written communication skills, with a friendly and approachable demeanour.
- Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
- Prior experience in customer service.
- Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
- Proficient in basic computer applications and the ability to learn new software quickly.
This is a full-time, permanent role, Monday to Friday. Start times of 8:30 am or 9:00 am with a 5:00 pm finish. Please be aware that we cannot accommodate any holidays of more than a couple of days during the first 4-6 weeks to ensure you get the most out of your training.
What we can offer
- 23 days holiday + 2 extra religious/cultural days
- Hybrid working
- Your birthday off!
- Free conveyancing legal fees
- Moving home days off
- Volunteering days
- Retailer discounts and frequent socials
- Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.
At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
DBS and Financial Checks
Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.
Client Success Specialist in Stockport employer: O'Neill Patient Solicitors LLP
Contact Detail:
O'Neill Patient Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Specialist in Stockport
✨Tip Number 1
Familiarise yourself with the conveyancing process and terminology. Even though comprehensive training will be provided, having a basic understanding of the terms and stages involved can help you stand out during the interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully handled customer interactions in the past. Think about specific situations where you resolved issues or improved client satisfaction.
✨Tip Number 3
Research ONP Solicitors and Movera to understand their mission and values. Being able to articulate how your personal values align with theirs can demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your enthusiasm for the role and the company culture. This shows that you're not only interested in the position but also in how you can contribute to the team.
We think you need these skills to ace Client Success Specialist in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant customer service experience. Emphasise your ability to remain calm under pressure, as this is crucial for the Client Success Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and your understanding of the conveyancing process. Mention how you can contribute to creating better moving experiences for clients.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your strong problem-solving abilities, which are essential for this position.
Research the Company: Familiarise yourself with ONP Solicitors and Movera. Understanding their mission to transform the moving market will help you align your application with their values and show your genuine interest in the role.
How to prepare for a job interview at O'Neill Patient Solicitors LLP
✨Showcase Your Communication Skills
As a Client Success Specialist, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Use examples from past experiences where you successfully resolved client issues or provided exceptional service.
✨Understand the Role and Company
Familiarise yourself with ONP Solicitors and Movera's mission to transform the moving market. Research their services and values, and be prepared to discuss how your skills align with their goals. This shows genuine interest and helps you stand out as a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare by thinking of specific scenarios where you had to manage difficult situations or client concerns. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team culture, training processes, and career advancement opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
