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- Tasks: Welcome guests, manage appointments, and ensure a smooth spa experience.
- Company: Join a vibrant spa team in the stunning Cayman Islands.
- Benefits: Enjoy a beautiful work environment and potential relocation perks.
- Why this job: Be the face of relaxation and help create memorable experiences for clients.
- Qualifications: Customer service experience is preferred; strong communication skills are essential.
- Other info: Flexible hours, including evenings and weekends, are required.
The predicted salary is between 24000 - 36000 £ per year.
This role needs relocation to the Cayman Islands. We are looking for a friendly, organized, and customer-oriented Spa Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere. You will be responsible for greeting clients, scheduling appointments, answering phone inquiries, and ensuring the smooth operation of the spa’s front desk.
Key Responsibilities:- Greet guests with a warm and friendly demeanor upon arrival.
- Answer phone calls, emails, and online inquiries, providing information about services, availability, and pricing.
- Schedule and confirm appointments for guests, ensuring accurate booking details and avoiding conflicts.
- Maintain and update client records in the spa’s management system.
- Process payments, handle cash, and operate the point-of-sale (POS) system efficiently.
- Provide clients with information about spa services, promotions, and products.
- Assist in maintaining a clean, organized, and inviting reception area.
- Handle guest concerns or complaints with professionalism and empathy, escalating issues to management when necessary.
- Support the spa team with administrative tasks, such as inventory tracking, ordering supplies, and ensuring staff schedules are up-to-date.
- Ensure all guests are checked in and out in a timely manner.
- Keep up-to-date with spa services and treatments to provide accurate information to clients.
- Previous experience as a receptionist or in customer service (spa or hospitality experience is a plus).
- Strong communication and interpersonal skills.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in basic office software (MS Office, scheduling software, etc.).
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of spa treatments and services is an advantage.
- Friendly, approachable, and able to work well as part of a team.
- Experience with spa booking software (e.g., Mindbody, Booker, or similar systems).
Spa Receptionist employer: DC Global Talent Inc.
Contact Detail:
DC Global Talent Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with common spa treatments and services. This knowledge will not only help you answer client inquiries confidently but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Highlight your customer service experience, especially if you've worked in a fast-paced environment. Be ready to share specific examples of how you've handled guest concerns or complaints effectively.
✨Tip Number 3
If you have experience with spa booking software, make sure to mention it. If not, consider familiarising yourself with popular systems like Mindbody or Booker to show your willingness to learn.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Think of instances where you've successfully managed multiple responsibilities, as this is crucial for a Spa Receptionist role.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and reception roles. Emphasise any previous work in spas or hospitality, showcasing your organisational skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your passion for creating a welcoming atmosphere and your ability to handle guest inquiries with professionalism and empathy.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and proficiency with office software. If you have experience with spa booking systems, be sure to mention it as it’s a preferred qualification.
Showcase Flexibility: Since the role requires working flexible hours, including evenings and weekends, make sure to indicate your availability in your application. This shows your commitment and willingness to meet the needs of the spa.
How to prepare for a job interview at DC Global Talent Inc.
✨Show Your Friendly Side
As a Spa Receptionist, your warm and friendly demeanour is crucial. During the interview, make sure to greet your interviewer with a smile and maintain a positive attitude throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Know the Spa Services
Familiarise yourself with the spa's services, treatments, and any current promotions before the interview. Being able to discuss these confidently will show your genuine interest in the role and your readiness to provide accurate information to clients.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills, so be prepared to share examples from your previous experience where you successfully managed multiple tasks. Discuss how you prioritised responsibilities and maintained an efficient workflow, especially in a fast-paced environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest concerns or complaints. Prepare specific examples of how you've dealt with difficult situations in the past, showcasing your professionalism and empathy. This will illustrate your capability to handle similar scenarios in the spa setting.
