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- Tasks: Support the Resolutions Team with casework, meetings, and documentation.
- Company: Join Leeds Federated, a housing association dedicated to affordable living.
- Benefits: Enjoy a competitive salary and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that transforms lives and communities.
- Qualifications: Strong organisational skills and customer service experience are essential.
- Other info: This is a 6-month fixed-term role; apply soon as spots may fill quickly.
The predicted salary is between 22000 - 29000 £ per year.
Location: Leeds
Salary: £26,014 per annum
Job Type: Fixed Term Contract: 6 Months, Full time.
Closing date: 21st April 2025.
Interviews Date: to take place the week commencing 28th April.
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
The Vacancy:
Leeds Federated is seeking a proactive and organised Casework Administrator to support our Resolutions Team over a 6-month fixed term. This is a great opportunity to support vital casework that makes a real difference to individuals and communities across our services. You'll play a key supporting role, keeping our complex casework on track, liaising with partners, and ensuring we meet key deadlines and objectives.
What you'll do:
- Support the resolutions team in delivering positive outcomes for high-priority cases
- Coordinating and attending case work meetings
- Preparing agendas, taking minutes, and ensuring timely follow-up on actions
- Conducting research and preparing briefing notes
- Logging and updating all casework on internal systems
- Supporting with document preparation, correspondence, and reporting
- Acting as a point of contact for internal teams and stakeholders
- Monitoring case-related costs and referrals to support agencies
- Identify good practice and highlight areas for improvement
What we're looking for:
- Strong organisational and administrative skills
- Experience of working in a customer focused role
- Excellent written and verbal communication
- Confidence working across teams and with external partners
- Attention to detail and the ability to prioritise tasks
- A proactive, supportive approach with a passion for delivering results
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Please click on the APPLY button to be redirected to our careers page to apply for this role.
Candidates with the experience or relevant job titles of; Case Manager, Care Coordinator, Service Coordinator, Program Coordinator, Human Services Specialist, Administrative Assistant or Office Administrator may also be considered for this role.
Casework Administrator employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Administrator
✨Tip Number 1
Familiarise yourself with the housing sector, particularly the challenges and opportunities faced by housing associations like Leeds Federated. Understanding their mission and values will help you align your responses during interviews.
✨Tip Number 2
Network with professionals in the housing and casework fields. Attend local events or join online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare for the interview by practising common questions related to casework administration. Think about examples from your past experiences that demonstrate your organisational skills and ability to work with diverse teams.
✨Tip Number 4
Research Leeds Federated's recent projects or initiatives. Being knowledgeable about their current work will show your genuine interest in the organisation and help you discuss how you can contribute effectively.
We think you need these skills to ace Casework Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Casework Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles or customer-focused positions. Use bullet points for clarity and include specific achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the mission of Leeds Federated. Highlight your proactive approach and any relevant experience in casework or similar environments. Make sure to address how you can contribute to the Resolutions Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Casework Administrator role.
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Showcase Your Organisational Skills
As a Casework Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and keep everything on track.
✨Demonstrate Customer Focus
Leeds Federated values customer-focused roles. During the interview, share experiences where you went above and beyond to meet customer needs or resolve issues, showcasing your commitment to delivering positive outcomes.
✨Prepare for Team Collaboration Questions
Since the role involves liaising with various teams and external partners, expect questions about teamwork. Think of instances where you collaborated effectively, and be ready to explain how you contributed to achieving shared goals.
✨Highlight Attention to Detail
Attention to detail is key in this role. Prepare to discuss how you ensure accuracy in your work, whether it's through double-checking documents or maintaining meticulous records, as this will demonstrate your suitability for the position.
