Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, resolving IT issues for users daily.
- Company: Join a leading organisation where technology drives their services.
- Benefits: Earn up to £135.00 per day with a long-term contract.
- Why this job: Be part of a skilled team, ensuring smooth IT operations and minimal downtime.
- Qualifications: Experience in 1st/2nd line support and familiarity with ServiceNow required.
- Other info: On-site role in Stonehouse, with flexible application hours for your convenience.
The predicted salary is between 24000 - 36000 £ per year.
Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.
Up to £135.00 per day
3-year contract
Stonehouse, Gloucestershire - On-site role
Based on-site in Stonehouse, you'll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day.
What you will be doing?
- Providing 1st and 2nd line technical support to users across the organisation
- Logging and resolving incidents and service requests via ServiceNow
- Supporting users both remotely and on-site, ensuring minimal downtime
- Managing routine task-based support, device setups, password resets, and basic troubleshooting
- Working to defined SLAs and escalating where necessary
We need you to have:
- Solid experience in a 1st/2nd line support role
- Familiarity with ServiceNow or similar ITSM tools
- Confidence with Windows operating systems and general IT troubleshooting
- A proactive, customer-focused attitude and clear communication skills
To be considered, please either apply by clicking online or emailing directly.
For further information please call me. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond.
By applying for this role you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.
1st/2nd Line Support employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support
✨Tip Number 1
Familiarise yourself with ServiceNow or similar ITSM tools before your interview. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your Windows operating systems knowledge and general troubleshooting techniques. Be prepared to share specific examples of how you've resolved issues in the past.
✨Tip Number 3
Demonstrate your customer-focused attitude during any interactions. Practice clear communication and think of scenarios where you provided excellent support to users.
✨Tip Number 4
Research the company and its IT operations. Understanding their business model and how technology supports it can help you tailor your responses and show genuine interest in the role.
We think you need these skills to ace 1st/2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support roles. Include specific examples of how you've resolved technical issues and supported users, particularly with Windows operating systems and ITSM tools like ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused attitude and communication skills. Mention your proactive approach to troubleshooting and how you can contribute to the team in Stonehouse.
Highlight Relevant Skills: In your application, emphasise your familiarity with logging incidents and service requests, as well as your ability to manage routine tasks like password resets and device setups. This will demonstrate your fit for the role.
Follow Application Instructions: Ensure you apply through the specified channels, either by clicking online or emailing directly. Double-check that you include all necessary information and documents as requested in the job description.
How to prepare for a job interview at Searchability®
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples where you've successfully resolved technical issues, especially using tools like ServiceNow. This will demonstrate your hands-on knowledge and problem-solving abilities.
✨Emphasise Customer Service
Since the role requires a proactive, customer-focused attitude, share instances where you've gone above and beyond to assist users. Illustrating your communication skills and ability to handle difficult situations can set you apart from other candidates.
✨Familiarity with Windows Operating Systems
Make sure to brush up on your knowledge of Windows operating systems and general IT troubleshooting techniques. Be ready to answer questions or even perform a quick troubleshooting exercise during the interview to showcase your expertise.
✨Understand SLAs and Escalation Processes
Since the job involves working to defined SLAs, it’s important to understand what they are and how to manage them. Be prepared to discuss how you would prioritise tasks and escalate issues when necessary, demonstrating your understanding of operational efficiency.
