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- Tasks: Provide 2nd and 3rd line IT support, troubleshoot hardware/software issues, and assist with AV setups.
- Company: Foster + Partners is a leading architecture firm known for innovative design and collaborative culture.
- Benefits: Enjoy 25 days holiday, pension scheme, discretionary bonus, and a competitive salary.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in a creative environment.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Opportunity to work in a vibrant London campus with potential travel to regional offices.
The predicted salary is between 36000 - 60000 £ per year.
The EUC Engineer is responsible for providing timely and effective 2nd and 3rd line support services to our growing user base. The team is largely based in our London campus, but may be required to travel to regional offices to provide on-site support. The team works closely with first line, audio visual and infrastructure teams to provide a rounded IT service. They also work closely with the programme management office to deliver change projects.
The role responsibilities include:
- Desktop Support
- Provide 2nd and 3rd line remote and onsite technical support to end users for hardware, software, networking and other IT related issues. Resolve incidents and fulfil service requests in a timely manner.
- Monitor incidents end-to-end, provide status updates to users, document resolutions in knowledge base.
- Collaborate with other IT teams to resolve complex cross-domain incidents.
- Identify opportunities for improvement in processes, knowledge sharing, and technical standards.
- Hardware Support
- Install, configure, test, deploy, and troubleshoot end user devices such as desktops, laptops, mobile devices, printers, peripherals etc. following asset management and configuration standards.
- Software Support
- Deploy, install, upgrade and troubleshoot standard business applications in collaboration with app owners.
- Analyse new software requests, assess compatibility and approve implementation.
- Infrastructure Support
- Provide Tier 1 technical support for networking, wireless, VPN, VDI, virtual machines.
- Escalate complex infrastructure incidents to the relevant teams and coordinate with them for resolution.
- Collaborate on improving IT infrastructure design, architecture, standards and processes.
- Mobile Device Support
- Configure, deploy and support corporate mobile devices as per standards. Troubleshoot end user issues on mobile platforms.
- VIP Support
- Develop trusted relationships with executives to provide prompt support for their IT needs.
- Audio/Visual Support
- Setup and support audio/visual equipment for meetings and events. Coordinate with AV vendors for maintenance.
- Proactively test and ensure readiness of AV equipment prior to meetings. Provide timely support during meetings and events.
In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus.
End User Computing Engineer employer: Tandem Talent
Contact Detail:
Tandem Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Computing Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools relevant to end user computing. Being knowledgeable about current hardware, software, and networking solutions will not only boost your confidence but also impress the interviewers.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in similar roles. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios and questions related to desktop and mobile device support. This will help you demonstrate your problem-solving skills effectively during the interview.
✨Tip Number 4
Showcase your soft skills, particularly your ability to communicate clearly and build relationships. As an EUC Engineer, you'll need to work closely with users and other teams, so highlighting your interpersonal skills can set you apart from other candidates.
We think you need these skills to ace End User Computing Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of the End User Computing Engineer position. Familiarise yourself with the specific skills and experiences required, such as 2nd and 3rd line support, hardware and software troubleshooting, and collaboration with IT teams.
Tailor Your CV: Update your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support experience, familiarity with end-user devices, and any previous roles where you collaborated with other IT teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent service. Mention specific examples of how you've resolved complex issues or improved processes in previous roles, demonstrating your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Tandem Talent
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role. Brush up on your knowledge of hardware, software, networking, and mobile device support. Be ready to discuss specific tools and technologies you've used in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively.
✨Show Your Team Spirit
Since the role involves collaboration with various teams, be prepared to discuss your experience working in a team environment. Highlight instances where you’ve worked closely with others to achieve a common goal, especially in cross-domain incidents.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and ongoing projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
