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- Tasks: Join us as a Trainee Service Technician, delivering and maintaining products for patients.
- Company: Medstrom is a patient-focused company, committed to employee ownership and making a difference.
- Benefits: Enjoy a starting salary of £24,000, 33 days leave, and discounts on shopping and holidays.
- Why this job: Be part of a supportive team with great training and the chance to impact patient outcomes.
- Qualifications: A clean driving licence is essential; mechanical or electrical experience is a plus but not required.
- Other info: Work night shifts from Sunday to Thursday, with opportunities for additional on-call pay.
The predicted salary is between 24000 - 26000 £ per year.
Are you ready to start your career with a company that places both its employees and customers at the heart of everything we do? If you are a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
You will fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients' outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company, where we can all contribute to, and share in, the company's success.
We are looking for an enthusiastic Trainee Service Technician to join us on the night shift, based from our Logistics centre in Castle Donington, Derbyshire.
The Benefits:
- Basic starting salary of £24,000 + night shift premium, estimated potential earnings of £26,000+
- On-call rotation available with additional payments
- Contributory pension scheme
- 33 days annual leave allowance
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
- Salary sacrifice schemes including Cycle to Work
- Full Induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Death in Service benefit available
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role:
As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various clinical environments.
Main responsibilities of the role:
- Deliver clean, ready-to-use products to customer sites
- Collect products after use and return to the service centre location
- Disinfect, function check, repair and electrical safety test products - full training will be given
- Complete records of testing, delivery and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Hours of work: 37.5 per week, working Sunday to Thursday 10pm - 6.30am. You can also choose to participate in an out-of-hours on-call rota (once trained) to support the team and the customer (not compulsory). This is subject to an on-call payment and additional payment for hours worked.
About You:
To join us as a Trainee Service Technician, ideally you will need to have or be willing to develop the following skills:
- Mechanical or electrical interest/experience desirable, but not essential as full training will be provided
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
- A proactive, can-do attitude, keen and enthusiastic
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative, and follow procedures to achieve deadlines
- Basic knowledge of hygiene and safety rules desirable
- Basic PC skills to include email and MS Office
- DBS-checked (or the willingness to complete one)
Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van. Due to the nature of this role, a DBS check will need to be completed.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
Trainee Service Technician (night shift) in Derby employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Technician (night shift) in Derby
✨Tip Number 1
Familiarise yourself with the products and services offered by Medstrom. Understanding their focus on patient outcomes and customer service will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Highlight any previous experience or interest in mechanical or electrical work, even if it's informal. This can set you apart as a candidate who is eager to learn and grow in the role of Trainee Service Technician.
✨Tip Number 3
Prepare to discuss your customer service skills and provide examples of how you've effectively communicated in past roles. This is crucial for a position that involves direct interaction with clients in clinical environments.
✨Tip Number 4
Since this role requires a clean driving licence, ensure you are ready to discuss your driving experience and any relevant training you may have received. Confidence in handling larger vehicles can be a plus!
We think you need these skills to ace Trainee Service Technician (night shift) in Derby
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trainee Service Technician position. Tailor your application to highlight how your skills and experiences align with what Medstrom is looking for.
Highlight Relevant Skills: Emphasise any mechanical or electrical interests or experiences you may have, even if they are not extensive. Mention your customer service skills and ability to communicate effectively, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at Medstrom and how you can contribute to their mission of improving patient outcomes.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medstrom
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Medstrom values motivated individuals, so share why you're keen to join their team and how you can contribute to their mission.
✨Highlight Customer Service Skills
Since the role is customer-focused, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've successfully handled customer interactions or resolved issues.
✨Demonstrate a Can-Do Attitude
Prepare to showcase your proactive approach and willingness to learn. Medstrom appreciates candidates who are eager to take on challenges, so think of instances where you've gone above and beyond.
✨Familiarise Yourself with Basic Technical Knowledge
While full training will be provided, having a basic understanding of mechanical or electrical concepts can set you apart. Brush up on relevant terminology and be ready to discuss any related interests or experiences.
