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- Tasks: As a Receptionist, you'll create exceptional guest experiences from check-in to check-out.
- Company: Join Klarent Hospitality, operating branded hotels across the UK and Ireland.
- Benefits: Enjoy competitive pay, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a friendly team that values hard work and offers growth opportunities.
- Qualifications: We're looking for positive, ambitious individuals with great customer service skills.
- Other info: Flexible shifts available; perfect for students seeking part-time work.
The predicted salary is between 20000 - 28000 £ per year.
Job Ref: AM14234
Branch: Doubletree by Hilton Edinburgh Airport
Location: Doubletree by Hilton Edinburgh Airport, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Shift pattern: 0630-1500, 1430-2300
Hours per week: 24
Posted date: 27/03/2025
Closing date: 06/05/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities Hotel specific
- Free Car Parking Hotel specific
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships T&Cs apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills.
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
The Role:
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. Assist with and complete audits, as required. Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments. Always demonstrate a high level of customer service. Attend appropriate training courses, when required, and be an integral part with the Day/Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Comply with hotel security, fire regulations and all health and safety legislation. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Follow company brand standards. Assist other departments, as necessary.
Receptionist employer: DoubleTree by Hilton Edinburgh Airport
Contact Detail:
DoubleTree by Hilton Edinburgh Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, as being a receptionist requires clear and friendly interactions with guests. Role-play common scenarios you might encounter at the front desk to build confidence in handling guest queries.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality during your conversations. Even if it's not directly related, showcasing your ability to work under pressure and provide excellent service can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working mornings, evenings, and weekends, demonstrating your willingness to adapt to the schedule can make you a more attractive candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Receptionist role. Emphasise your customer service experience, organisational skills, and any IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create exceptional guest experiences. Mention specific examples of how you've positively impacted customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, time management, and teamwork. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DoubleTree by Hilton Edinburgh Airport
✨Show Your Passion for Customer Service
As a receptionist, your primary role is to provide exceptional customer service. Make sure to express your enthusiasm for helping guests and creating a welcoming atmosphere during the interview.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage time effectively and stay organised, especially when handling multiple tasks. You might want to share examples of how you've successfully juggled responsibilities in previous roles.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, research Doubletree by Hilton Edinburgh Airport and its services. Being knowledgeable about their amenities and promotions will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to handling guest complaints, working under pressure, and your experience with IT systems. Practising your responses will help you feel more confident and articulate during the interview.
