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- Tasks: Handle inbound calls from customers making claims on their policies.
- Company: Join a stylish, newly renovated office in the heart of Harrogate.
- Benefits: Enjoy a modern work environment and the chance to help people in need.
- Why this job: Make a real difference by assisting customers during stressful situations.
- Qualifications: No specific experience required; just bring your communication skills and empathy.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or road traffic accidents.Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.
The role attracts a salary of £23,359 working remotely after training, 35.5 hours per week: 3.30pm – 11pm Monday to Thursday and Friday 3pm – 11pm
Responsibilities:
- You\’ll be answering inbound calls from customers wishing to make a claim on their policy
- You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or road traffic accidents.
- You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you\’ll be delivering a market leading standard of customer care
- In addition to speaking to our customers, you\’ll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.
Experience:
- The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
- You will also be an effective communicator,who is empathetic, reassuringand understandingwhen speaking to customers on the telephone.
- You should be an organised individual,who is able to work efficientlywhilst maintaining attention to detail.
Why Join Us?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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Breakdown Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Claims Handler
✨Tip Number 1
Familiarize yourself with common vehicle issues and breakdown scenarios. This knowledge will help you empathize with customers and provide them with the best support during their claims process.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Breakdown Claims Handler, you'll need to remain calm and reassuring while guiding customers through their claims.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will allow you to align your approach with our expectations and demonstrate your fit for the role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various customer situations, as this will showcase your problem-solving abilities and customer focus.
We think you need these skills to ace Breakdown Claims Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Breakdown Claims Handler. Familiarize yourself with common scenarios and challenges faced in this role, as it will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or claims handling. Use specific examples to demonstrate your ability to handle various customer situations effectively.
Showcase Communication Skills: Since the role involves answering inbound calls, highlight your communication skills. Mention any experience you have in dealing with customers over the phone and how you managed to resolve their issues.
Tailor Your Application: Customize your CV and cover letter for this specific position. Use keywords from the job description to show that you are a perfect fit for the Breakdown Claims Handler role.
How to prepare for a job interview at pib Group
✨Understand the Role
Make sure you have a clear understanding of what a Breakdown Claims Handler does. Familiarize yourself with common scenarios you might encounter, such as vehicle breakdowns at home or on the roadside.
✨Show Empathy
Since you'll be dealing with customers in stressful situations, it's crucial to demonstrate empathy during your interview. Practice responses that show you can relate to their feelings and provide reassurance.
✨Communication Skills
Highlight your communication skills. Be prepared to discuss how you would handle difficult conversations and ensure that you can convey information clearly and effectively to customers.
✨Problem-Solving Approach
Prepare examples of how you've successfully resolved issues in the past. Employers will want to see your problem-solving skills in action, especially in high-pressure situations.
