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For Companies At a Glance
- Tasks: Be the friendly voice for clients, handling queries and connecting them to the right teams.
- Company: Join a vibrant, award-winning financial services company in Southampton.
- Benefits: Enjoy a competitive salary, full training, and a supportive team environment.
- Why this job: Perfect for those who love conversation and want to grow in a dynamic setting.
- Qualifications: Experience in retail or hospitality is great; financial services experience is a bonus!
- Other info: Flexible shifts with one Saturday short shift per month; interviews happening ASAP!
The predicted salary is between 19500 - 23500 £ per year.
Dynamite Recruitment is delighted to be recruiting a Customer Service Advisor to join a successful, award-winning Financial Services business based in Southampton! This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrant team! The focus of this role is to be the first point of contact for clients and third parties, to assist with queries and pass over to the correct team when needed. It's a lovely role where you can use your personality and enjoy conversation with customers on a daily basis.
Duties of the Customer Service Administrator:
- Communicating with customers over the phone, via online methods, such as text, emails and web chat
- Responding to all communication matters promptly
- Communicating with other third parties when required and internal teams
- Processing admin tasks, keeping all systems updated with relevant information
- Other adhoc duties will be required from time to time
Experience needed:
- Any experience from backgrounds such as retail and hospitality is considered
- Office-based Loans / Financial services / admin/customer service experience is desirable!
- Any experience within a financial services setting is hugely desirable
- Being PC literate with a good understanding of the Microsoft package
- Be highly motivated with a can-do attitude.
Salary: £23,500 to £28,000 P/A (Higher end must have experience in financial services)
Location: Central Southampton
Hours: 37.5 hours per week. Shifts between 8am - 8pm & one Saturday short shift per month 9am-2pm
Full training provided. Interviews taking place ASAP. Please contact Tegan at Dynamite Recruitment for more information.
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic concepts and terminology can help you engage more confidently during conversations with potential employers.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with customers, consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Research the company culture of the business you're applying to. Knowing their values and mission can help you tailor your approach and demonstrate that you're a good fit for their team.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or provided excellent service, as these will showcase your suitability for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have experience in retail, hospitality, or customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to communicate effectively and handle customer queries.
Show Your Personality: Since the role involves daily conversations with customers, let your personality shine through in your application. Use a friendly and approachable tone in your cover letter to convey your enthusiasm for the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Dynamite Recruitment
✨Show Your Personality
As a Customer Service Agent, your personality is key! Be friendly and approachable during the interview. Share examples of how you've used your communication skills to connect with customers in previous roles.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer queries or issues. This will showcase your ability to think on your feet and handle challenging situations effectively.
✨Familiarise Yourself with Financial Services
If you have any experience in financial services, be sure to highlight it. If not, do some research on common practices and terminology in the industry to show your interest and willingness to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
