Information Technology Support Engineer

Role: IT Support Engineer

Location: Nottingham (Long Eaton)

Salary: £25,000 – £30,000

Are you the kind of person who thrives on fixing problems, loves helping others, and gets a kick out of keeping IT systems running like clockwork? A successful and growing software company is looking for a skilled IT Technician to become a vital part of their internal support team—keeping people connected, productive, and stress-free behind the scenes.

About the Role:

You’ll be the first point of contact for technical support within a busy software development environment. From troubleshooting hardware and software issues to managing user accounts and supporting remote infrastructure, your work will keep the business running smoothly.

Key Responsibilities:

• Provide 1st and 2nd line support to internal users
• Troubleshoot hardware, software, and network issues
• Maintain and monitor IT systems and infrastructure
• Set up and configure new user accounts, hardware, and software
• Liaise with third-party suppliers and service providers
• Ensure security and data protection protocols are followed

What We’re Looking For:

• Previous experience in a similar IT support or technician role
• Strong knowledge of Windows environments, Office 365, and remote desktop tools
• Familiarity with networking fundamentals (DNS, DHCP, VPNs)
• Excellent problem-solving and communication skills
• Ability to work independently and manage priorities remotely

Nice to Have:

• Experience supporting a software development environment
• Knowledge of cloud platforms (e.g., Azure, AWS)
• Any relevant certifications (CompTIA, Microsoft, etc.)

Interested?

If you\’re ready to take the next step in your IT career and make a real impact in a growing tech company, we’d love to hear from you. Apply now !!