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- Tasks: Lead daily operations and ensure a safe, fun environment for visitors at Berzerk Active Play.
- Company: Join Trilogy Active, a vibrant company running multiple active play sites across the UK.
- Benefits: Enjoy free access to leisure facilities, generous leave, and wellness support.
- Why this job: Be part of a creative team that values positivity, diversity, and customer experience.
- Qualifications: First Aid and Food Hygiene qualifications preferred, but training is provided.
- Other info: Flexible working hours and opportunities for professional development available.
The predicted salary is between 22700 - 28700 £ per year.
Exciting opportunity to lead and inspire the team as a Duty Manager at Berzerk Active Play in Derby. Berzerk Active Play Derby are seeking a dedicated and proactive individual to join their enthusiastic, hardworking, and friendly team as a Full Time Duty Manager. This is a fantastic opportunity to take a central role in the daily operations of their vibrant active play centre.
As a Duty Manager, you will be responsible for the efficient daily supervision of the site, ensuring a positive and safe environment for both our visitors and team members. Your key responsibilities will include:
- Ensuring Exceptional Experience: Oversee the seamless day-to-day operations of the centre to consistently deliver an outstanding experience for all visitors.
- Booking System Optimisation: Efficiently manage booking systems to maximise efficiency and enhance customer satisfaction.
- Facility Standards: Uphold the highest standards of health and safety, cleanliness, and security throughout the entire facility.
- Maintenance Coordination: Identify and arrange necessary maintenance for all areas of the site to ensure a safe and well-maintained environment.
- Financial Accountability: Manage cashing up procedures and ensure the financial security of the site.
- Staff Rota Management: Create and manage staff rotas, both physical and electronic, to ensure adequate team coverage based on business needs.
- Training and Performance: Ensure staff training is up to date and that staff reviews are conducted regularly.
- F&B Operations: Supervise the Food & Beverage (F&B) offering, maintaining high standards of quality and service.
- Stock Management: Effectively manage stock levels, placing orders as required, considering site seasonality.
- Food Safety Compliance: Ensure adherence to food hygiene and allergen management regulations.
- First Aid Administration: Administer first aid as needed and maintain accurate records of incidents and accidents.
- Compliance Monitoring: Ensure all checklists are up to date for all areas of the site.
- Customer Journey Enhancement: Focus on understanding and improving the overall customer journey.
The successful candidate will ideally hold a First Aid at Work Qualification and a Food Hygiene and Allergen Qualification. However, for candidates who do not currently possess these qualifications, there is the opportunity to obtain them through in-house training.
Team Rewards & Benefits:
- Complimentary Trilogy Active Membership: Enjoy access to our leisure facilities.
- Discounted Family Supergold Membership: Benefit from significant savings for family members.
- Discounted Junior Memberships: Save on junior memberships.
- 24/7 Welfare Counselling and Support: Access confidential support services during challenging times.
- Generous Annual Leave: Enjoy a competitive annual leave allowance, plus a discretionary birthday day off.
- Holiday Flex: Option to increase annual leave by up to ten days per year via salary sacrifice.
- Additional Leave for Consistent Attendance: Accrue extra leave for each quarter worked without any sickness absence.
- Workplace Bikes Scheme: Access discounted bicycles through a salary sacrifice arrangement.
- Health Cash Plan: Claim cash back towards your healthcare expenses.
- Wider Wallet Benefits Hub: Access a wide array of discounts on retail, holidays, dining, and more.
- Ongoing CPD (Continuing Professional Development): Opportunities for continuous learning and professional growth.
- Free Parking: Convenient free parking available at all Trilogy sites.
How to Apply: Interested candidates are invited to submit a tailored CV and a supporting letter outlining their suitability for this role. Please note that only shortlisted candidates will be contacted following the submission of their application.
Their organisation is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
Duty Manager in Derby employer: Empower Digital Limited
Contact Detail:
Empower Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Derby
✨Tip Number 1
Familiarise yourself with the core values and culture of Trilogy Active. Understanding their emphasis on teamwork, creativity, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in managing teams or facilities, especially in a leisure or customer service environment. Be ready to share specific examples of how you've enhanced customer experiences or improved operational efficiency.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety standards, as well as food hygiene regulations. Even if you don't have the qualifications yet, showing your commitment to learning and compliance can set you apart.
✨Tip Number 4
Demonstrate your understanding of the customer journey within an active play centre. Think about ways you could enhance this experience and be ready to share your ideas during the interview process.
We think you need these skills to ace Duty Manager in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Duty Manager at Berzerk Active Play. Focus on leadership, customer service, and operational management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role. Mention specific aspects of Trilogy Active's culture that resonate with you and how you can contribute to their values.
Highlight Relevant Qualifications: If you have a First Aid at Work Qualification or Food Hygiene and Allergen Qualification, be sure to mention these in your application. If not, express your willingness to obtain them through in-house training.
Showcase Customer Experience Focus: Emphasise your commitment to enhancing the customer journey. Provide examples from previous roles where you successfully improved customer satisfaction or operational efficiency.
How to prepare for a job interview at Empower Digital Limited
✨Understand the Company Culture
Before your interview, take some time to research Trilogy Active and their core values. Familiarise yourself with their principles like teamwork, creativity, and customer excellence. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Prepare for Operational Questions
Expect questions about daily operations, such as managing bookings, ensuring safety standards, and handling maintenance issues. Be ready to discuss how you would approach these responsibilities and provide specific examples of how you've handled similar tasks in the past.
✨Demonstrate Customer Focus
The role requires enhancing the customer journey, so be prepared to discuss how you would ensure an exceptional experience for visitors. Share any relevant experiences where you improved customer satisfaction or dealt with feedback effectively.
