Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Problem and Knowledge Manager to enhance our IT department's efficiency.
- Company: Be part of a renowned institution making a significant impact in the tech world.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: This role offers a chance to shape knowledge management and drive ITIL best practices.
- Qualifications: Must have significant experience in ITIL Problem Management and a knack for team leadership.
- Other info: Ideal for those passionate about IT and eager to tackle complex technical challenges.
The predicted salary is between 43200 - 72000 £ per year.
I have an exciting new opportunity to join a well renowned institution as a Problem and Knowledge Manager. The role plays a vital part for the IT department to establish a knowledge management framework, ensure ITIL best practises are adhered to and to identify trends in incident and problem data. Skills Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment. Experience of developing and implementing a strategy to establish and embed a problem and knowledge management function within IT. Proven track record of success in IT roles within a comparable sized organisation with extensive operational scope. Experience of working collaboratively across team boundaries in a large organisation to effect Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles Ability to define and monitor key performance indicators, analyse data, identify trends and areas for improvement. ITIL 4 Practitioner in Problem Management or equivalent practical experience. Experience of leading and managing a team, developing individuals to their full potential. Responsibilities Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them i…
Problem and Knowledge Manager employer: Sanderson Recruitment Careers
Contact Detail:
Sanderson Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem and Knowledge Manager
✨Tip Number 1
Familiarize yourself with the latest ITIL frameworks, especially ITIL 4, as this will be crucial for your role. Being able to discuss specific ITIL practices and how you've applied them in past experiences can set you apart during discussions.
✨Tip Number 2
Highlight your experience in developing and implementing knowledge management strategies. Be prepared to share examples of how you've successfully established these functions in previous roles, as this will demonstrate your capability to lead in this area.
✨Tip Number 3
Showcase your analytical skills by discussing how you've defined and monitored key performance indicators in past positions. Providing concrete examples of how you've identified trends and implemented improvements will illustrate your problem-solving abilities.
✨Tip Number 4
Emphasize your collaborative experience across teams in large organizations. Sharing stories about how you've worked with different departments to achieve common goals will highlight your ability to navigate complex organizational structures.
We think you need these skills to ace Problem and Knowledge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in ITIL Problem Management and Knowledge Management roles. Use specific examples that demonstrate your ability to develop and implement strategies within an ITIL-focused support environment.
Craft a Strong Cover Letter: In your cover letter, emphasize your proven track record of success in IT roles and your experience working collaboratively across team boundaries. Mention how you can contribute to establishing a knowledge management framework.
Highlight Relevant Certifications: Clearly state your ITIL 4 Practitioner certification in Problem Management or any equivalent practical experience. This will show that you have the necessary qualifications for the role.
Showcase Leadership Skills: If you have experience leading and managing a team, make sure to include this in your application. Provide examples of how you have developed individuals to their full potential, as this is a key aspect of the role.
How to prepare for a job interview at Sanderson Recruitment Careers
✨Showcase Your ITIL Expertise
Make sure to highlight your significant experience in ITIL Problem Management and Knowledge Management. Be prepared to discuss specific examples of how you've implemented ITIL best practices in previous roles.
✨Demonstrate Strategic Thinking
Discuss your experience in developing and implementing strategies for problem and knowledge management. Share insights on how you established a function within IT and the impact it had on the organization.
✨Highlight Collaborative Skills
Since the role requires working across team boundaries, be ready to provide examples of successful collaboration in large organizations. Talk about how you effectively communicated and worked with different teams to achieve common goals.
✨Prepare for Technical Problem-Solving Questions
Expect questions that assess your ability to troubleshoot complex technical problems. Brush up on your knowledge of IT hardware and software, and be ready to explain your thought process when investigating issues.
