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For Companies At a Glance
- Tasks: Lead a team to enhance client service and operational efficiency.
- Company: Join a dynamic, fast-growing recruitment agency in High Wycombe.
- Benefits: Enjoy career growth, a supportive culture, and a company vehicle.
- Why this job: Make a real impact in a role with responsibility and progression opportunities.
- Qualifications: Experience in operations, strong leadership skills, and a proactive mindset required.
- Other info: Flexible hours and a chance to shape the future of the business.
The predicted salary is between 36000 - 60000 £ per year.
Join a high-growth business and play a key role in shaping its future. Think Specialist Recruitment is proud to be supporting a fast-growing, dynamic organisation based in High Wycombe in the search for an Operations Manager. This is a fantastic opportunity for a motivated, experienced operations professional to step into a pivotal role, working closely with the Managing Director to help drive the next phase of the company's development. This position offers genuine potential for career growth and professional development. The successful candidate will be instrumental in scaling operations, enhancing client service delivery, and leading a team of talented field and office-based staff.
The Opportunity: As Operations Manager, you will act as a key bridge between strategic leadership and operational execution. You'll manage a team of 3 Operations Team Leaders and up to 15 field-based staff, ensuring exceptional service delivery, efficient planning, and a motivated, high-performing workforce. This role is ideal for someone who thrives on responsibility, enjoys problem-solving, and is looking to grow with an ambitious business that values its people and clients equally.
Key Responsibilities:
- Act as a primary point of contact for key client accounts, including regular meetings and service reviews
- Support and lead Operations Team Leaders and the Business Support Officer in effective work allocation
- Oversee daily client service delivery across the operations team
- Foster a positive work environment through effective conflict resolution and staff support
- Promote a strong culture of health and safety compliance and ensure all team members are accredited
- Manage subcontractors and oversee their work on site
- Coordinate and attend regular on-site meetings and audits
- Lead resource planning across staff, equipment, and vehicles
- Manage and monitor the maintenance, repair, and replacement of equipment
- Oversee budgets related to operational equipment and supplies
- Ensure contractual obligations and SLAs are met across all projects
- Track and report on performance metrics, job completions, and operational efficiency
What We're Looking For:
- Proven experience in a field-based operations role
- Strong people management and leadership skills
- Flexible and adaptable - this is not a standard 9-5 role
- Excellent client relationship and stakeholder management skills
- A proactive, solutions-oriented mindset with a strong customer focus
- Ambition to develop personally while contributing to the company's long-term growth
- Full UK driving licence (a company vehicle will be provided where necessary)
Why Join?
- Be part of a growing business with ambitious goals and a clear vision for the future
- Work alongside a forward-thinking and supportive Managing Director
- Take ownership of a role with real responsibility and room for progression
- Influence the future of operational delivery and play a key part in the company's success
Ready to make your mark? If you're a natural leader with operational experience and the drive to help a business scale, we'd love to hear from you. Apply now to find out more or contact us at Think Specialist Recruitment for a confidential discussion.
Operations Manager employer: Think Accountancy and Finance
Contact Detail:
Think Accountancy and Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the company's operations and values. Understanding their approach to client service delivery and team management will help you align your experience with their expectations during discussions.
✨Tip Number 2
Network with current or former employees of the company. They can provide insights into the company culture and the specific challenges faced in the Operations Manager role, which can be invaluable during your conversations.
✨Tip Number 3
Prepare examples of how you've successfully led teams and managed client relationships in previous roles. Being able to share specific instances where you've driven operational success will demonstrate your capability for this position.
✨Tip Number 4
Showcase your problem-solving skills by discussing relevant scenarios where you've overcome operational challenges. This will highlight your proactive mindset and ability to adapt, which are key traits for the Operations Manager role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management. Focus on your leadership skills, client relationship management, and any specific achievements that demonstrate your ability to drive operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs, particularly your experience in managing teams and enhancing service delivery.
Highlight Key Skills: In your application, emphasise your strong people management skills, adaptability, and proactive mindset. These are crucial for the Operations Manager role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in an operations role.
How to prepare for a job interview at Think Accountancy and Finance
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop staff.
✨Understand the Company’s Vision
Research the company’s goals and values before the interview. This will help you align your answers with their vision and show that you're genuinely interested in contributing to their growth. Be ready to discuss how your experience can help them achieve their objectives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenario-based questions where you might need to explain how you would handle specific operational challenges or conflicts within the team.
✨Demonstrate Client Relationship Management
Since the role involves managing key client accounts, be ready to talk about your experience in client relationship management. Share examples of how you've built strong relationships with clients and ensured exceptional service delivery in previous roles.
