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- Tasks: Manage travel arrangements and ensure a smooth experience for clients and guests.
- Company: Join an award-winning global supplier of serviced accommodation with a vibrant culture.
- Benefits: Enjoy 27 days holiday, private healthcare, and exciting social events.
- Why this job: Be part of a growing team that values customer experience and personal development.
- Qualifications: Excellent customer service skills, communication, and a positive attitude are essential.
- Other info: Opportunity to work in a fast-paced environment with potential for travel.
The predicted salary is between 19500 - 27000 £ per year.
Are you passionate about creating seamless and memorable experiences for your customer or client? Do you have a knack for organisation and attention to detail? We have a great opportunity to join a vibrant and growing business where you will play a vital role in ensuring clients have a gold level customer experience, plus give you the opportunity to develop in this thriving business!
Location: Exeter
Salary: £24,250 DOE PA plus generous performance related bonuses!
Hours: Monday-Friday 8:45am-5:30pm
Benefits: This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (including Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be part of employee-led committees. On joining the company, you will receive a welcome box of goodies and a companywide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be part of fast growing accommodation industry and the opportunity to travel.
The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
The Role: We have a fantastic opportunity for someone with excellent customer services skills to join this busy and growing department as a Travel & Accommodation Administrator. You will be part of a team responsible for supporting the Account Managers and Senior Account Managers, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion, offering clients a worldwide network of approved and assured serviced apartments in key business destinations.
Key Duties:
- Manage travel arrangements for guests, including transportation, accommodation, and any special requests.
- Coordinate with travel agencies, hotels, and other service providers to secure bookings and negotiate favourable rates.
- Booking administration and office support, maintaining system notes, raising invoices.
- Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.).
- Collaborate with other departments to ensure a smooth flow of information and efficient operations.
- Follow and support company policies and procedures.
This list is not exhaustive but covers most of what is expected.
The Candidate:
- Excellent customer service.
- Excellent communication skills both verbal and written.
- Highly motivated with a positive 'can do' attitude.
- Adaptable to the needs of the business.
- Continually seek personal and professional development.
- Excellent time management skills.
- High attention to detail.
- Commercially astute and confident to work to KPIs.
- Confident with IT to include Microsoft Office products and CRMs.
This role is particularly suited to someone that has worked extensively with customers and building relationships is one of your key traits and abilities. If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward-thinking modern company then we would love to hear from you!
Travel and Accommodation Administrator employer: Office Angles UK
Contact Detail:
Office Angles UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel and Accommodation Administrator
✨Tip Number 1
Familiarise yourself with the travel and accommodation industry. Understanding the key players, trends, and challenges can give you an edge in conversations during interviews. Researching the company’s portfolio and their approach to customer service will also help you align your answers with their values.
✨Tip Number 2
Network with professionals in the travel and accommodation sector. Attend industry events or join relevant online forums to connect with others in the field. This can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for situational questions that focus on customer service scenarios. Think of examples from your past experiences where you successfully managed client expectations or resolved issues. This will demonstrate your problem-solving skills and ability to maintain a positive customer experience.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. Be ready to explain your time management strategies and how you prioritise tasks, especially in a fast-paced environment like travel and accommodation.
We think you need these skills to ace Travel and Accommodation Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed travel arrangements or worked with clients, showcasing your attention to detail and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating memorable experiences for clients. Mention specific examples of how you've successfully managed travel or accommodation arrangements in the past, and express your enthusiasm for the role.
Highlight Key Skills: In your application, clearly outline your excellent communication skills, time management abilities, and adaptability. Use bullet points to make these stand out, as they are crucial for the Travel and Accommodation Administrator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates your attention to detail, which is essential for this role.
How to prepare for a job interview at Office Angles UK
✨Showcase Your Customer Service Skills
As a Travel and Accommodation Administrator, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to create memorable experiences for clients.
✨Demonstrate Attention to Detail
This role requires high attention to detail, especially when managing travel arrangements and bookings. During the interview, highlight instances where your meticulous nature has led to successful outcomes, such as avoiding booking errors or ensuring all client needs were met.
✨Familiarise Yourself with the Company Culture
Research the company's culture and values before the interview. Be ready to discuss how your personal values align with theirs, particularly regarding teamwork and employee well-being. This shows that you are not just looking for a job, but a place where you can thrive.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your genuine interest in the position. Ask about the team dynamics, opportunities for professional development, or how success is measured in this role. This not only helps you understand the job better but also demonstrates your proactive attitude.
