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For Companies At a Glance
- Tasks: Engage with residents, manage leasing activities, and ensure exceptional customer service.
- Company: Join Greystar, a global leader in real estate management and development.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more.
- Why this job: Be part of a dynamic team that values diversity and community engagement.
- Qualifications: Strong educational background, sales experience, and excellent customer service skills required.
- Other info: Opportunity to grow in a rapidly expanding company with a focus on equality.
The predicted salary is between 28800 - 43200 £ per year.
As a Leasing Associate, you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities, assisting with tenancy administration, coordinating maintenance, and providing outstanding customer service. You will also work closely with contractors, suppliers, and third parties to ensure a seamless, high-quality experience that exceeds resident expectations.
Key Responsibilities
- Conduct sales and leasing activities including property viewings, enquiry follow-ups, and converting leads into bookings.
- Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets.
- Ensure accurate and timely updates to all data capture systems and CRM tools.
- Provide a warm, professional welcome to walk-in enquiries and prospective residents, delivering a standout first impression.
- Follow up on documentation, contract returns, and payment processing.
- Conduct scheduled apartment visits and manage resident cancellations in line with company standards.
- Respond promptly and professionally to online (webchat) and email enquiries.
- Support other communities when needed, including cross-selling opportunities based on resident requirements.
- Deliver exceptional front-of-house service, anticipating resident needs and exceeding expectations.
- Assist with resident move-ins and move-outs, ensuring a smooth and welcoming transition.
- Support the planning and delivery of resident events and community activities.
- Respond promptly and positively to resident enquiries and complaints in line with Greystar's customer service standards and complaints procedures.
- Screen and manage access for property visitors, guests, and contractors to maintain safety and security.
- Complete all required administrative duties including logging maintenance requests, preparing notices, updating databases, and managing parcel deliveries.
- Conduct minor ad hoc cleaning duties when necessary to maintain community standards.
- Monitor and ensure compliance with Health & Safety and other operational policies.
- Report equipment malfunctions, safety hazards, and incidents promptly, and support resolution.
- Suggest and implement improvements to enhance operational efficiency and resident satisfaction.
About You
You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential, along with the ability to adapt quickly and exceed targets. Strong organizational skills, cultural awareness, and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements are also required.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Contact Detail:
Greystar Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the local rental market and property management trends. This knowledge will help you engage confidently with potential residents and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Leasing Associate. This will prepare you to handle enquiries and complaints effectively, showcasing your ability to exceed resident expectations.
✨Tip Number 3
Network with professionals in the real estate industry, especially those who work in leasing or property management. Building connections can provide valuable insights and may even lead to referrals for job opportunities.
✨Tip Number 4
Stay updated on UK Landlord/Tenant legislation and Health & Safety requirements. Demonstrating your knowledge in these areas during interviews will show your commitment to compliance and operational excellence.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, as these are crucial for the Leasing Associate role. Use specific examples that demonstrate your ability to exceed targets and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of the responsibilities, such as conducting property viewings and managing resident enquiries, and how your skills align with these tasks.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience with CRM tools. Also, mention your organisational skills and cultural awareness, as these are important for the role.
Showcase Your Knowledge: Demonstrate your understanding of Landlord/Tenant legislation and UK Health and Safety requirements in your application. This will show that you are well-prepared for the responsibilities of the Leasing Associate position.
How to prepare for a job interview at Greystar Europe
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a standout resident experience.
✨Familiarise Yourself with the Company
Research Greystar and its values, especially their commitment to equality and diversity. Understanding their business model and recent developments will help you align your answers with their goals and show genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully managed resident complaints or improved operational efficiency, and be ready to discuss these in detail.
✨Demonstrate Organisational Skills
Highlight your ability to plan and prioritise tasks effectively. Discuss any tools or methods you use to stay organised, as this role requires managing multiple responsibilities simultaneously to meet occupancy targets.
