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- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, employee perks, and continuous growth opportunities.
- Why this job: Thrive in a fast-paced environment while fostering success and inclusivity.
- Qualifications: Must be 18+ to handle alcohol; leadership skills preferred.
- Other info: Participate in fun activities like barista competitions and ice challenges.
The predicted salary is between 27600 - 31200 £ per year.
Duty Manager at Millies Cookies - Dundee
Pay Rate: £13.30 per hour.
Shift Pattern: Full time, 8am - 9pm latest on weekdays, weekends would be any shifts between 8am-6pm.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
AS A DUTY MANAGER YOU’LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific brands and franchises SSP works with, especially Millie's Cookies. Understanding their menu and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in fast-paced environments. Highlight any experience you have in training or mentoring staff, as this is crucial for a Duty Manager role.
✨Tip Number 3
Show your passion for customer service by preparing to discuss how you would create a welcoming atmosphere and handle customer complaints effectively. This will illustrate your commitment to excellence in service.
✨Tip Number 4
Research SSP's culture and values, particularly their focus on diversity and inclusion. Be ready to discuss how you can contribute to this environment and support your colleagues in fostering a positive workplace.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Millies Cookies. Highlight your leadership skills and experience in customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience that aligns with the job description. Emphasise any previous roles where you led a team or improved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention specific examples of how you've driven excellence in customer service in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Share any personal experiences or stories that highlight your love for these areas, as it aligns perfectly with the company's mission.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be expected to lead by example. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and support colleagues in a fast-paced environment.
✨Understand Operational Excellence
Familiarise yourself with the key responsibilities of the role, such as overseeing unit operations and ensuring customer satisfaction. Be ready to discuss how you would improve service efficiency and maintain high standards.
✨Highlight Your Customer Service Experience
Customer service is at the heart of this role. Prepare to share specific instances where you've gone above and beyond to ensure a positive experience for customers, showcasing your commitment to excellence.
