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For Companies At a Glance
- Tasks: Join us as a Service Technician, delivering and maintaining medical products across hospitals.
- Company: Medstrom is a patient-focused company, committed to employee ownership and making a difference in healthcare.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and a stake in the company’s success.
- Why this job: Be part of a supportive team with great training, career growth, and a positive work culture.
- Qualifications: A driving licence is essential; mechanical or electrical experience is a plus but not required.
- Other info: Work Monday to Friday with on-call duties; full training provided for all tasks.
The predicted salary is between 21000 - 25000 £ per year.
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company, where we can all contribute to and share in the companys success.
We are looking for a dedicated Service Technician to join us working a Monday - Friday shift, covering hospitals in Surrey, London and the South-East.
The Benefits
- Competitive basic salary of £24,869 + London weighting if lives within the M25
- Additional payments for on-call duties
- Contributory pension scheme
- 33 days annual leave allowance
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes including Cycle to Work
- Full induction with great training and support
- Receive a treat on your birthday
- Death in Service benefit provided
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As a Service Technician, you'll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various environments.
Main responsibilities of the role:
- Deliver clean, ready-to-use, products to and around customer sites within Bournemouth and Poole areas
- Collect products after use and return to the service location for decontamination
- Disinfect, function check, repair and electrical safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Hours of work: 37.5 per week, working Monday to Friday. You will also be required to participate in an on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
About You
To join us as a Service Technician, ideally you will need to have, or be willing to develop the following:
Qualifications and experience requirements:
- Mechanical or electrical background desirable but not essential as full training will be provided
- Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
- Knowledge of Medstrom and/or other medical device manufacturers products would be desirable but not essential
Personal Requirements:
- A proactive, can-do attitude
- Excellent customer service skills
- Able to communicate effectively
- Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS Checked (or the willingness to complete one)
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
Locations
Service Technician in Redhill, Surrey employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Redhill, Surrey
✨Tip Number 1
Familiarise yourself with Medstrom's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role is customer-focused, sharing specific examples of how you've successfully handled customer interactions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. As a Service Technician, you'll need to troubleshoot issues on-site, so be ready to share instances where you've effectively resolved problems in previous roles.
✨Tip Number 4
Show enthusiasm for learning and development. Since full training is provided, expressing your eagerness to learn new skills and adapt to the role will resonate well with the hiring team.
We think you need these skills to ace Service Technician in Redhill, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Technician position. Tailor your application to highlight how your skills and experiences align with what Medstrom is looking for.
Highlight Relevant Experience: If you have any mechanical or electrical background, even if it's not extensive, make sure to mention it. Also, emphasise any customer service experience you have, as this is crucial for the role.
Show Your Attitude: Medstrom values a proactive, can-do attitude. In your application, include examples that demonstrate your positive approach to challenges and your ability to work independently.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medstrom
✨Show Your Customer Service Skills
As a Service Technician, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your proactive attitude and willingness to go the extra mile for clients.
✨Demonstrate Technical Knowledge
While a mechanical or electrical background is desirable, it's not essential. However, showing a basic understanding of medical devices or a willingness to learn can set you apart. Research Medstrom's products beforehand and be ready to discuss how you would approach maintenance and repairs.
✨Emphasise Your Initiative
The role requires someone who can work independently and follow procedures. Prepare examples from your past where you've taken initiative or solved problems on your own. This will demonstrate your ability to manage tasks effectively without constant supervision.
✨Prepare for Practical Scenarios
Since the job involves delivery, installation, and maintenance of products, think about how you would handle these tasks. Be ready to discuss how you would ensure hygiene and safety during product handling, as well as how you would manage your time effectively while on the road.
